At Winning Group, we’re more than a retailer – we’re Australia’s leading experience company. Since 1906, we’ve been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting-edge technology. Our brands include Winning Appliances, Appliances Online, Winning Services, Rogerseller, Spence & Lyda and Andoo.

What sets us apart? We create spaces where our people and customers feel inspired. With award-winning showrooms, exclusive product ranges, and a culture built on collaboration and innovation, Winnings is the destination for design-driven home living.

About the position:

Are you a problem-solving superstar with a passion for customer service? Do you love turning challenges into solutions and ensuring customers have the best experience possible? Then this is the role for YOU!

As a Service Liaison at Winning Group, you’ll play a key role in ensuring our customers receive exceptional after-sales service. You’ll be the go-to person for troubleshooting and making sure everything runs smoothly — from liaising with suppliers and manufacturers to helping resolve any issues our customers may face.

- Be the hero our customers need by diagnosing and solving product issues.
- Keep our service calls in check — log everything accurately and ensure records are up-to-date.
- Book and coordinate service calls with our trusted partners and suppliers.
- Work with Finance and Order Management to handle returns, credits,



or refunds for faulty products.
- Be the voice our customers rely on — respond to calls and emails quickly and efficiently.
- Stay ahead of the game by keeping your product knowledge sharp with regular training.

Qualifications:

- Top-notch communication skills (verbal and written) – you can talk the talk and write the email!
- A knack for staying cool under pressure and managing multiple priorities with ease.
- A natural ability to build rapport — whether it’s with customers or suppliers, you’ve got it covered.
- Strong computer skills — tech-savvy and ready to tackle any system.
- A can-do attitude and excellent problem-solving abilities – no challenge is too big!

Why Winnings?

At Winnings, you'll join a team where creativity, service, and passion are celebrated. We invest in our people, offering continuous development and genuine career progression opportunities across our growing Group.

Our employee advantages include

- Exclusive staff discounts across all Winning brands.
- Career growth opportunities with pathways into leadership.
- Wellbeing support through our EAP, including free GP visits and psychology appointments.
- A vibrant culture with immersive training, events, and an amazing annual Christmas party.

We're proud to nurture a diverse and inclusive workplace where everyone feels they belong. We welcome applicants from all backgrounds and encourage you to apply if this role excites you.

📌 Customer Service Liaison (Sydney)
🏢 Winning Appliances
📍 Sydney