At IKEA, we believe a better everyday life starts with delivering a seamless experience for our customers. As we continue to develop our omnichannel fulfilment network, we’re looking for an experienced and collaborative Project Implementation Manager to support the successful delivery of a significant operational initiative. Based within Customer Fulfilment, this role will play a key part in operational readiness, stakeholder alignment and business adoption across our DC/CDC network.

As the Fulfilment Project Implementation Manager, you will lead the end-to-end implementation activities for an operational initiative across our DC/CDC network. Working closely with technical specialists, country teams and a diverse range of internal and external stakeholders, you will help prepare the organisation for implementation and support a smooth transition into operations.

ABOUT THIS WORK AREA

Your key responsibilities will include:

- Coordinate operational readiness activities, partnering with technical specialists and business stakeholders to prepare the organisation for implementation.
- Develop and deliver communication and change-management plans that build engagement, understanding and adoption across a range of unit roles.
- Lead cross-functional collaboration between CDC onsite operational teams, Service Office Customer Fulfilment teams, Country teams and Intralogistics partners.
- Assess impacts on operational processes, customer experience and ways of working, and develop appropriate action plans, including risk and mitigation plans.
- Manage project governance, reporting and stakeholder updates providing clear visibility of risks, milestones and outcomes.
- Support knowledge transfer,



capability building and handover to operational teams following implementation.
- Monitor performance against agreed objectives, timelines, budgets and taking corrective action where required.

You are an experienced project professional who thrives in complex operational environments and has a proven track record of delivering large-scale logistics, fulfilment or supply-chain projects. You excel at stakeholder engagement, change management and operational readiness, bringing people together to implement change successfully. You have strong communication skills and a team-oriented approach and can influence across functions to deliver outcomes in a dynamic, fast-paced environment.

To be considered for this role, you will have:

- Experience leading complex project implementations within supply chain, logistics, fulfilment or retail operations.
- Skills in driving operational readiness and managing change in fast-paced, evolving environments.
- Confidence communicating with, influencing and aligning diverse stakeholder groups, including operational teams, technical specialists and external partners.
- Strong organisation and a proactive, solutions-focused approach, with the ability to manage multiple priorities and deliver to tight timeframes.
- Comfort working across a matrix organisation and collaborating with local and country teams across multiple disciplines.
- A passion and experience in continuous improvement and creating efficient, customer-focused operational solutions.

About the role

Contract type: Temporary Full Time, 76hrs/fortnight (15-month fixed-term contract)

Reporting line: DC Manager

Location: IKEA Distribution Centre, Marsden Park

Pre-employment check: If you are successful for this role, you will be required to obtain a national police check.

📌 Fulfilment Project Implementation Manager (Sydney)
🏢 Ikea
📍 Sydney