Client Service Officer Housing Services Southern & Western District | HOMES NSW

Location: Coniston and Shellharbour

Salary: $82,533 - $95,482 plus superannuation & annual leave loading

Employment: Temporary full-time opportunity with potential pathways to ongoing

What you’ll do

- Visit tenants in their homes on a regular scheduled basis.
- Conduct property inspections and support tenants to maintain successful tenancies.
- Work with tenants to address issues including rent arrears, property care concerns, and tenancy obligations.
- Support the resolution of anti-social behaviour concerns and neighbourhood issues.
- Work with clients at the counter, over the phone and in the community.
- Process and assess applications and enquiries using relevant legislation, policies and procedures.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW
- Use a range of technologies including iPads, online systems and mobile communication tools.

Access & Demand Team

- Work directly with clients and advocates to provide advice and assistance on housing options.
- Process and assess housing applications and enquiries using relevant legislation, policies and procedures.
- Work rostered shifts supporting clients at the counter and over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Support outreach services and homelessness initiatives within local communities.




- Use a variety of technologies and online systems to manage client interactions and casework.

Join our Information Session

Date: Tuesday October 20, 2026 Time: 6:00 pm

What we’re looking for

- Confidence visiting clients in their homes and working independently in the community.
- Resilience and professionalism when working with vulnerable clients and challenging situations.
- Strong situational awareness and a commitment to personal safety practices.
- The ability to build rapport while maintaining professional boundaries.
- Excellent communication and relationship-building skills.
- Robust customer service skills with an empathetic approach.
- The ability to work independently and as part of a team.
- Confidence using technology and learning new systems.
- A commitment to teamwork, continuous improvement and delivering positive client outcomes.

Why join Homes NSW?

- Meaningful work that directly supports vulnerable people and communities.
- Structured training, mentoring and ongoing support.
- Diverse career pathways across Homes NSW and the NSW Public Sector.
- A supportive team environment where safety, wellbeing and professional development are priorities.
- The opportunity to make a genuine difference every day.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

We do work that really matters. Working for the Department of Communities and Justice (DCJ)



provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

What We Offer

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Contact

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rachele Shimmin on 0421 617 285 or [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Robert Chiplen on 0419 448 753 or reach out via [email protected]

Applications close

Applications close: 11:59pm AEST Monday October 26, 2026

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📌 Client Service Officer - Southern & Western District (Wollongong)
🏢 Nsw Department Of Communities And Justice
📍 Wollongong