Databricks# Senior Manager, Global Premier SupportNew roles land in Following.Sydney, AustraliaPosted 6 days agoApply on Databricks's career page## Job description previewFrom Databricks’s original postingP-1562 As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of robust customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents. The Impact You Will Have • Hire, onboard, and develop a top-tier team of designated support engineers (DSE)



• Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences • Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs. • Contribute to program enhancements and offerings tailored to evolving customer needs • Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and...Open full posting on Databricks’s site
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📌 Senior Manager, Global Premier Support (Sydney)
🏢 Seoulstart
📍 Sydney