MS Dynamics 365 Finance &

- Operations Engineer

Location: Sydney, Adelaide, Melbourne or Brisbane is preferred.

Eligibility: Preference to Australian Citizens or on AU PR. (Must be legally allowed to work full time in Australia. Unfortunately, no sponsorship is offered for this role).

Work Model: Hybrid work model. At least 2 days in office, one day being a Wednesday for our Wild Tech Wednesdays!

Salary offered: Market related and based on experience.

Perks: 1 extra Birthday leave (Celebrate YOU Day!)

Company laptop and headset

Sonder Benefits

Company related awards & recognitions

Primary Purpose Of Position The Microsoft Dynamics 365 Finance &

- Operations Engineer delivers functional consulting, configuration, enhancement and application support services across Microsoft Dynamics 365 Finance &
- Operations (D365 F&O;).

Working primarily across Wild Tech's Application Managed Services and customer enhancement engagements, the role provides hands-on functional expertise to investigate and resolve application issues, configure and enhance D365 F&O;, analyse business requirements, support integrations and customisations, undertake testing, and help customers continuously improve their use of the Microsoft Dynamics platform.

The Engineer independently owns standard functional configuration, analysis, testing and support activities, while collaborating with Senior and Lead F&O; Functional Consultants, Technical Consultants and Solution Architects on complex requirements and design decisions.

Key Responsibilities

- D365 Finance &
- Operations Functional Support

Provide functional support for Microsoft Dynamics 365 Finance &
- Operations. Own assigned incidents and service requests from initial assessment through to resolution. Analyse whether issues relate to configuration, data, security, batch processing, workflow, integration, customisation, environment behaviour or standard Microsoft functionality. Reproduce issues in non-production environments and identify practical workarounds or permanent solutions.

Engage Microsoft

Support and technical specialists where appropriate. Perform functional validation of fixes and maintain clear customer communication throughout investigation and resolution.
- Finance Functional Capability

Apply practical functional knowledge across D365 Finance, including several of the following areas: General Ledger, financial dimensions and financial period processing.

Accounts

Payable, Accounts Receivable, Cash and Bank Management, and Fixed Assets. Budgeting, Expense Management and Project Accounting. Procure-to-pay, order-to-cash and intercompany accounting. Tax configuration, financial reporting, workflows and approvals.





The successful candidate is expected to independently analyse common finance requirements and support issues, understand their business impact and determine an appropriate standard D365 solution.

- Configuration &
- Enhancement Delivery

Analyse customer enhancement requirements and facilitate requirements discussions. Translate business requirements into D365 F&O; functional solutions and complete fit-gap analysis. Configure standard D365 F&O; functionality and recommend configuration before customisation where appropriate. Prepare functional design requirements for development, extension or integration work. Collaborate with developers and technical consultants during build and provide functional clarification. Validate customisations against business requirements and support deployment through development, test, UAT and production environments.
- Managed Services Delivery

Work within agreed customer SLAs, priorities and Wild Tech service management processes. Maintain complete ticket status, investigation notes, estimates and resolution information. Manage an assigned backlog spanning BAU support, incidents, service requests and planned changes. Participate in sprint planning and backlog refinement, and provide realistic estimates. Escalate technical, customer, capacity and delivery risks early. Record time accurately and contribute to recurring-problem reduction and continuous improvement.
- Environment &
- Application Administration

Support production and non-production D365 environments, security roles and user access. Administer or troubleshoot batch jobs, workflows, Feature Management and Data Management Framework activities. Understand environment refreshes, platform updates, release processes and regression testing requirements. Apply controlled-access practices and appropriate segregation between production and non-production environments.
- Functional Analysis &
- Solution Design

Understand the underlying business problem rather than only addressing the reported system symptom. Document current and future-state processes, requirements, gaps and acceptance criteria. Consider the impact of changes on upstream and downstream processes, integrations, security and reporting. Ensure solutions remain supportable after production deployment. Escalate architectural or cross-platform decisions to the appropriate Lead Consultant or Solution Architect.
- Testing &
- Release Support





Develop functional test scenarios and perform configuration, functional and regression testing. Support customer User Acceptance Testing, analyse defects and retest fixes. Validate requirements and acceptance criteria before release. Support production deployment, post-deployment validation and hypercare where required.
- Documentation &
- Knowledge Management

Create And Maintain Clear, Reusable And Supportable Documentation, Including Functional design and configuration documents. Business process documentation and test cases. Knowledge articles, runbooks and troubleshooting procedures. Change, release and application support documentation. Customer user guides and training material.

- Customer Engagement

Build effective working relationships with customer finance and operational teams. Communicate D365 functionality and technical findings in clear business language. Set realistic expectations and provide proactive status updates. Facilitate functional workshops within defined areas of responsibility. Identify risks, dependencies and opportunities for service or process improvement.

Essential

Experience &

- Capability

- 3 to 5+ years of experience with Microsoft Dynamics 365 Finance &
- Operations or Dynamics AX. Hands-on experience with D365 Finance configuration and production support.
- Strong understanding of financial and ERP business processes. Ability to independently investigate functional application issues.
- Experience gathering and documenting requirements, supporting functional testing and UAT, and working with development teams.
- Working knowledge of D365 security, batch processing and workflows.
- Strong written and verbal communication, with the ability to manage multiple customers and priorities.

Highly Desirable Experience in an Application Managed Services or application support environment. Experience using Jira, Azure DevOps or a comparable service and project management tool.

Experience with D365 integrations, customisations and the Data Management Framework. Knowledge of D365 environment management, Power Platform and Agile delivery.

Experience producing functional design, testing and operational support documentation.

Preferred Microsoft Certifications

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate.

Relevant Dynamics 365 Supply Chain Management certification where applicable.

Microsoft Certified: Power Platform Functional Consultant Associate as a complementary certification. Progression toward broader D365 F&O; or Solution Architect certification as capability develops.

- If this is down your line and you are seeking a Wild change, please submit your CV to this job board or mail [email protected] with the role title.

📌 MSFinOps Engineer (Sydney)
🏢 Wild Tech
📍 Sydney