We are seeking a customer-focused and highly organized Patient Services & Access Administration Support Officer to join our Emergency Department team. This part time role provides essential administrative support across the Emergency Department, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics. The position primarily works after-hours and weekend day shifts, with shift times varying based on operational requirements.
As a key member of the Patient Services and Access team, you will be the first point of contact for many patients and visitors, helping to ensure a positive and seamless experience while supporting the delivery of high-quality healthcare services.
About you To be successful in this role, you will have:
- Strong computer literacy and data entry skills.
- Excellent verbal and written communication skills.
- A strong customer service focus and commitment to patient-centered care.
- High attention to detail and accuracy.
- Ability to work effectively within a multidisciplinary team.
- Initiative, flexibility and a positive attitude.
- Commitment to quality, safety and continuous improvement.
Benefits
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.
Click here to view position description.
Applications close 08/11/2026.
About the Eye and Ear The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.
📌 PS&A Administration Support (East Melbourne)
🏢 The Royal Victorian Eye And Ear Hospital
📍 East Melbourne
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