You'll be the person who keeps our appointment book full and our patients on track. That means:
- Running a busy D4W diary across our dentists and oral health therapists
- Calling patients to fill cancellations and short-notice gaps
- Recalls and reactivating patients we haven't seen for a while
- Following up treatment plans so patients don't fall through the cracks
- Welcoming patients and handling accounts, health funds and payments
This role involves a lot of outbound calling. If you enjoy picking up the phone and getting a result, you'll do well here.
Hours
- 3 to 4 days per week
- One evening per week until 8:30pm
- 1 to 2 Saturdays per month, 8:30am to 2:30pm
- Potential for more hours as the practice grows
What you need
- At least 2 years in dental reception, or dental assisting with regular front desk shifts
- Confident with dental terminology, item numbers and health fund claiming
- D4W experience preferred; other dental software considered
- Comfortable making calls and asking patients to book
- Organised, calm and accurate when the day gets busy
Why people move to us
- Above-award pay, reviewed against performance [confirm]
- A explicit role in recalls and reactivation, with your results tracked and recognised
- Modern technology and a practice that invests in doing things properly
- A team that holds a high standard and backs each other up
- Rosters set in advance [confirm]
How we work
High standards, warm people. We hire for our values: Excellence, Integrity, Trust, Teamwork and Innovation. Day to day, that means:
- Own a mistake and fix it fast
- Everyone pitches in when it's busy
- Your results are tracked and recognised
If you like knowing where you stand, you'll fit right in. If you'd rather nobody looked at the numbers, we're not the right fit.