Job Title

National Account Manager

Employer

Avaya

Location

Australia (Virtual home office)

Contract Type

Full-time, Permanent

Salary

5+ Years of Experience

Responsibilities

- Own and grow a portfolio of key customers, building trusted multi-level relationships and strategic account plans to deliver revenue, margin and growth targets.
- Lead new product opportunities from customer brief through development, costing, commercialisation and launch, keeping timelines on track and resolving roadblocks.
- Develop pricing strategies and negotiate pricing, volumes, MOQs and commercial terms that balance competitiveness with margin and long‑term account potential.
- Own account forecasting and pipeline, analysing revenue, margin and performance data and turning insights into action.
- Lead customer business reviews, negotiations and escalations, balancing customer expectations with commercial and operational capability.

Qualifications

- 5+ years in Senior Account Management, Key Account Management or a similar commercial B2B role.
- Track record of personally owning revenue targets and growing strategic customer accounts.
- Hands‑on experience taking physical products from customer brief through development, costing, commercialisation and launch.
- Strong commercial and financial acumen, including building pricing strategies based on cost, margin, volume, MOQs and account potential.
- Ability to interpret sales, forecast and pipeline data, spot performance gaps and put action plans in place.




- Experience influencing and driving outcomes across technical and operational teams in a complex environment.
- Genuine experience coaching, mentoring or developing others.
- Robust negotiation, communication and stakeholder management skills.
- Confident using CRM, forecasting and sales reporting tools.
- Background in contract manufacturing, cosmetics, personal care, pharmaceuticals, FMCG, food or packaging highly regarded.
- Able to work on‑site on the Central Coast and travel domestically as needed.

Benefits

- Full-time permanent role, located in Pyrmont, working from home and in the office.
- Hybrid work arrangement.
- Travel as required.

EEO/DEI Statement

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

Work Hours

Full-time (exact hours not specified).

Closing Date

None indicated.

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