Support Young People with Purpose

We are seeking an experienced Residential Care Youth Worker to join our specialist trauma-informed team in Wangaratta.

This is a permanent part-time position supporting young people with complex behaviours and significant trauma histories within one of our highest-support residential care environments.

If you're looking for the stability of a permanent roster and thrive in structured therapeutic environments, this is an opportunity to join a dedicated team making a genuine difference in the lives of young people.

Junction Support Services provides DFFH-funded Residential Care for young people with complex trauma backgrounds who are unable to live with their families. Our program offers safe, reliable homes where young people are supported with dignity, consistency and trauma-informed care.

This role is best suited to experienced Residential Care Youth Workers who are confident working with complex behaviours and high therapeutic needs. It is not suited to entry-level applicants or those still developing confidence in complex residential care environments.

Roster & Hours

56.5 hours per fortnight

Week 1

- Monday, Tuesday, Wednesday: 3:00pm - 11:30pm
- Saturday, Sunday: 7:00am - 3:30pm

Week 2
- Monday, Tuesday: 3:00pm - 11:30pm

The Environment This residential home supports young people who require intensive therapeutic support due to complex trauma and behavioural needs.

Working In This Home Requires

- Delivering consistent, trauma-informed support
- Following Behaviour Support Plans and therapeutic frameworks
- Confidence managing behaviours including verbal aggression, emotional dysregulation and escalation
- Strong situational awareness and proactive risk management
- Remaining calm, regulated and professional during challenging situations
- Working collaboratively within a structured therapeutic team

What Sets This Role Apart
- Regular exposure to complex behaviours requiring calm, non-reactive responses
- Clear expectations around boundaries, consistency and professional accountability
- A structured, team-based environment where quality of care matters
- Close collaboration with case managers, therapeutic teams and leadership
- A strong focus on regulation, routine and relational practice





Your Role As a Residential Care Youth Worker, you'll help provide stability, safety and therapeutic care during daily routines and support young people to build skills, develop healthy relationships and achieve positive outcomes.

Your Responsibilities Will Include

- Delivering trauma-informed, child-centred care
- Supporting evening and morning routines
- Preparing meals and maintaining a welcoming home environment
- Administering and documenting medication
- Responding using Behaviour Support Plans and therapeutic strategies
- Supporting meaningful activities that promote regulation, connection and independence
- Completing case notes, incident reports and documentation to DFFH standards
- Working collaboratively with colleagues and multidisciplinary teams to provide consistent therapeutic care

You'll Thrive in This Role If You
- Remain calm and emotionally regulated under pressure
- Maintain clear, professional boundaries
- Respond intentionally rather than react emotionally
- Understand trauma and the behaviours that can result from it
- Are reliable, structured and accountable
- Value consistency, teamwork and professional practice
- Take ownership of documentation, incidents and compliance requirements

This Role May Not Suit You If You
- Prefer lower-demand care environments
- Find confrontation or conflict difficult
- Take behaviours personally
- Are still developing confidence managing complex behaviours
- Prefer working independently rather than as part of a therapeutic team

Recruitment Process Our Recruitment Process Is Structured And Selective

- Shortlisted candidates may be invited to attend a group interview (6 or 12 November 2026)
- Successful applicants will progress to an individual interview
- All compliance requirements must be completed prior to commencement

Successful Candidates Will Complete

- Two days of induction training




- Five supported shadow shifts before working independently

Essential Requirements

- Certificate IV in Child, Youth & Family Intervention (or equivalent approved qualification)
- Experience working with young people
- Residential Out-of-Home Care experience is highly desirable
- Current Australian Driver Licence
- Victorian Employee Working with Children Check
- Current First Aid Certificate
- Willingness to complete a National Police Check (arranged by Junction)
- Commitment to ongoing trauma-informed learning and professional development

If you have lived outside Australia for 12 months or more during the last 10 years, you'll also need to provide a current International Police Check for each relevant country. Applicants must complete the mandatory DFFH upskilling units within six months of commencement. Continuing employment is dependent on satisfactory evidence being provided. If you are not an Australian citizen, personal fees may apply.

Why Join Junction?

- Competitive SCHADS Award wages
- Penalty rates for afternoon, night and sleepover shifts where applicable
- Salary packaging to increase your take-home pay
- Ongoing internal learning and development opportunities
- Access to professional debriefing and our Employee Assistance Program
- Annual wage increases aligned with Fair Work or CPI
- Supportive leadership and a strong therapeutic practice framework

Important We are intentionally seeking experienced professionals who can demonstrate capability in managing complex behaviours, maintaining regulation under pressure and delivering structured, trauma-informed care.
- Only applicants who can demonstrate these capabilities through their experience, qualifications and interview responses will be considered.

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.

📌 Residential Care Youth Worker - Permanent Part Time (Wangaratta)
🏢 Junction Support Services
📍 Wangaratta