State Street Corporation in Melbourne seeks a Level 3 Product Technical Support Incident Manager to own end-to-end major incident lifecycle across the SaaS APAC estate. You will drive speed, structure, and clarity from detection to resolution and post-incident review, coordinating multiple teams and protecting client experience.
You will chair blameless post-mortems, ensure RCA and preventive actions, and partner with L3 to drive systemic remediation while maintaining authoritative stakeholder
📌 Senior Major Incident Commander – SaaS (Melbourne)
🏢 State Street
📍 Melbourne
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