About the job

Our Australian owned and run clients are seeking a hands-on Salesforce Solutions Consultant to own client solutions from discovery through go-live.

This is a client-facing consulting and delivery role at the intersection of business consulting, solution design, and hands-on Salesforce delivery.

You will lead client conversations, uncover and challenge requirements, recommend practical and scalable Salesforce solutions, and remain hands-on through configuration, testing, and deployment. You should be equally comfortable supporting discovery, designing and configuring solutions, presenting recommendations, and supporting delivery through go-live.

Working across SOW-based engagements, you will balance business value, Salesforce best practices, scope, timeline, budget, and maintainability while managing priorities across multiple client projects.

KEY RESPONSIBILITIES:

- Engage in client discovery sessions, challenge assumptions where appropriate, and shape business requirements into practical Salesforce solutions.
- Advise clients on solution options, tradeoffs, and recommended approaches, using Salesforce capabilities and best practices.
- Strong client communication and executive presence, with the ability to distill complex issues into clear, concise recommendations.
- Translate business problems into clear, specific Salesforce solution options and tradeoffs.
- Communicate recommendations clearly, concisely, and confidently with senior stakeholders.
- Advise clients on practical approaches using Salesforce capabilities and best practices.
- Apply strong knowledge of Sales Cloud and Service Cloud processes, including lead and prospect management, sales cycles, pipeline management, case management, routing, knowledge, entitlements, and omni-channel.
- Build flows,



automation, objects, fields, security, reports, dashboards, page layouts, and other declarative solutions.
- Translate requirements into user stories, process flows, and solution designs.
- Support data migration, integrations, testing, UAT, training, and go-live activities.
- Partner with developers and architects when solutions require custom development or more complex integrations.
- Manage priorities and deliverables across multiple client engagements.
- Identify risks, scope concerns, and opportunities for improvement early.

Requirements:

- 5+ years of Salesforce experience, including meaningful hands-on configuration and solution design.
- 3+ years in Salesforce consulting or another client-facing implementation environment strongly preferred.
- Strong knowledge of Sales Cloud and/or Service Cloud business processes and capabilities.
- Demonstrated experience leading discovery and translating business requirements into Salesforce solutions.
- Strong declarative Salesforce skills, particularly Flow, automation, security, data modeling, reports, and dashboards.
- Experience supporting Salesforce implementations through the full delivery lifecycle.
- Strong client communication, facilitation, and presentation skills.
- Ability to work independently, make sound recommendations, and manage competing priorities in a fast-moving consulting environment.
- Salesforce Sales Cloud Consultant or Service Cloud Consultant certification preferred.
- Experience with SOW-based consulting engagements.
- Exposure to Salesforce integrations and middleware.
- Experience with Revenue Cloud/CPQ, Field Service, Experience Cloud, Manufacturing Cloud, Health Cloud, or other Salesforce products.

IT IS ESSENTIAL THAT YOU CURRENTLY LIVE AND WORK IN AUSTRALIA

📌 Solutions Consultant - Salesforce (Australia)
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📍 Australia