Location: Canberra ACT or Melbourne VIC
Security Clearance: NV2
Opportunity: Government ICT Application Support

About the Chance

We are seeking a capable and motivated Level 2 Application Support Specialist to assist with the ongoing support, administration and maintenance of enterprise applications within a complex, secure government ICT environment.

This opportunity will suit an ICT professional with strong troubleshooting skills, a broad understanding of application and systems support, and experience working within structured IT service management environments.

You will work across a diverse application environment, supporting both Commercial Off-The-Shelf (COTS) and bespoke applications to ensure system reliability, service continuity and positive client outcomes.

Key Responsibilities

- Provide Level 2 technical support for enterprise business applications and associated ICT systems.
- Investigate, troubleshoot and resolve application incidents and technical issues.
- Support application administration, configuration, maintenance and routine operational activities.
- Assist with the diagnosis of application, database, operating system and integration issues.
- Contribute to incident, problem, change and service request management activities.
- Escalate complex technical issues and collaborate with specialist support teams as required.
- Maintain support documentation, knowledge articles and technical records.
- Assist with monitoring application performance, reliability and service availability.
- Identify opportunities to improve support processes, efficiency and application performance.





Application Support Specialist – Level 2

Location: Canberra ACT or Melbourne VIC
Security Clearance: NV2
Opportunity: Government ICT Application Support

About the Opportunity

We are seeking a capable and motivated Level 2 Application Support Specialist to assist with the ongoing support, administration and maintenance of enterprise applications within a complex, secure government ICT environment.

This opportunity will suit an ICT qualified with strong troubleshooting skills, a broad understanding of application and systems support, and experience working within structured IT service management environments.

You will work across a diverse application environment, supporting both Commercial Off-The-Shelf (COTS) and bespoke applications to ensure system reliability, service continuity and positive client outcomes.

Key Responsibilities

- Provide Level 2 technical support for enterprise business applications and associated ICT systems.
- Investigate, troubleshoot and resolve application incidents and technical issues.
- Support application administration, configuration, maintenance and routine operational activities.
- Assist with the diagnosis of application, database,



operating system and integration issues.
- Contribute to incident, problem, change and service request management activities.
- Escalate complex technical issues and collaborate with specialist support teams as required.
- Maintain support documentation, knowledge articles and technical records.
- Assist with monitoring application performance, reliability and service availability.
- Identify opportunities to improve support processes, efficiency and application performance.

About You

The ideal candidate will demonstrate:

- Experience providing Level 2 application support, systems administration or technical ICT support.
- Sound knowledge of enterprise application environments and troubleshooting practices.
- Ability to investigate and resolve technical incidents effectively.
- Familiarity with ITIL-aligned service management processes.
- Strong communication skills and a customer-focused approach to technical support.
- Ability to work collaboratively with technical teams and business stakeholders.

Exposure to one or more of the following technologies would be advantageous:

- Windows operating systems and server environments.
- Microsoft SharePoint (on-premises).
- Java-based applications.
- Microsoft .NET applications.
- Apache Cassandra databases.
- Blue Prism applications and automation platforms.

Experience supporting ICT services in secure government or regulated environments will be highly regarded.

An active NV2 Australian Government security clearance is a must.

📌 Application Support Level 2 (Canberra)
🏢 Booka Consulting
📍 Canberra