Position: ServiceNow Administrator

Experience: 5+ Years

Location: As per business requirement

Job Summary

We are seeking an experienced ServiceNow Administrator with 5+ years of hands-on

experience in ServiceNow platform administration, maintenance, configuration, and

operational support. The candidate will be responsible for ensuring platform stability,

user management, instance upgrades, and implementation of best practices for

ServiceNow operations.

Key Responsibilities

 Administer and maintain the ServiceNow platform and associated

applications.

 Perform user administration, role assignments, groups, and access

management.

 Configure forms, workflows, UI policies, business rules, notifications, and

catalogs.

 Monitor instance health, performance, and system integrations.

 Execute platform upgrades, patching, cloning, and release management

activities.

 Manage CMDB health, data quality, and platform governance.

 Support Incident, Change, Problem, Request, and Service Catalog modules.





 Coordinate with developers and stakeholders for production deployments.

 Create platform documentation, SOPs, and knowledge articles.

 Ensure adherence to ServiceNow best practices and security standards.

Required Skills

 Solid ServiceNow Administration experience.

 Experience in ITSM implementation and support.

 Knowledge of Service Portal, CMDB, Discovery, and Integration Hub.

 Understanding of ACLs, User Criteria, Roles, and Security Architecture.

 Experience with REST/SOAP integrations.

 Good understanding of ITIL processes.

Mandatory Certifications

 ServiceNow Certified System Administrator (CSA)

 ITIL Foundation Certification (v4 preferred)

Preferred Certifications

 ServiceNow Certified Implementation Specialist (CIS-ITSM)

 ServiceNow Certified Application Developer (CAD)

📌 ServiceNow Administrator (Sydney)
🏢 Hexaware APAC
📍 Sydney