The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do advantages thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Manager, Service Agreement Reform and Compliance is responsible for ensuring delivery of systems and policy responses which support continuous improvement and compliance with Service Agreements as well as targeted activities which ensure the Service Agreement and other contractual documents reflect contemporary contractual, regulatory and service delivery contexts. The role is part of a shared service for the Department of Health and the Department of Education.

The role leads the development,



review and implementation of the Service Agreement and other contractual documents, engages with peak bodies and sector representatives, develops policy responses to system-wide trends and emerging issues and leads the department's response to non-compliance with Service Agreements for matters involving complexity and risk.

The Manager will play a key role in contributing to a strategic and integrated approach to Service Agreement policy development, documentation, management and monitoring.

ACCOUNTABILITIES INCLUDE

- Lead the development, review and maintenance of service agreements, other contractual documents and associated policies.
- Oversee analysis and reporting on financial sustainability of Community Services Organisations
- Respond to issues or indicators of non–compliance with Service Agreements for matters involving complexity and risk which are escalated through monitoring channels. Manage instances of non-compliance by working with contract managers and departmental executives.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

📌 Manager (Melbourne)
🏢 Department Of Families, Fairness And Housing
📍 Melbourne