Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers.

Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver consistently for our partners. As a company we’re known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events. Whatever you are looking for in a career, we want to help you do more.

Our philosophy is simple: we genuinely put people first and want our people to be the healthiest and happiest they can be, at work and at home. We aim to attract and retain the best talent, and support them to achieve their aspirations. It’s how we grow our business and keep one step ahead of our competitors.

About the role

We’re looking for a Technical Business Analyst to develop and enhance DUAL’s core application WebRater across Australia and New Zealand.

This role sits at the intersection of business and technology, perfect for someone who enjoys getting hands‑on with systems, solving complex problems and working closely with developers to deliver impactful solutions.

You’ll investigate issues, shape enhancements and translate business needs into clear technical requirements so solutions are understood, feasible and built right the first time.

What you’ll be doing:

- Collaborating with other BAs to shape and refine new features and enhancements
- Translating business requirements into detailed technical specifications
- Investigating defects and incidents using system data and tooling
- Working with developers to troubleshoot and validate solutions
- Analyysing integrations, data flows and platform performance to identify improvements
- Supporting delivery from design and build through to release
- Helping lift the technical capability of fellow BAs

About you

You’re a curious, detail‑driven Technical Business Analyst who enjoys digging into how systems work and solving complex problems.

You’re confident working with developers, comfortable in technical environments and skilled at turning complexity into clarity, ideally having started your career as a software engineer.

You'll bring:

- Proven experience as a Technical BA / Systems Analyst (not process‑focused)
- Background in insurance, insurance broking or an underwriting agency
- Hands‑on work with Angular, C#/.NET, ADF, SQL and Azure including app insights
- Ability to translate between business needs and technical implementation
- Strong communication and written skills, able to explain technical concepts to non‑technical stakeholders





How to apply will be included separately and is not part of the core job description. Please refer to the official application portal for submission details.

How you might not expect…

At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits, which will be flexible and dependent on the successful candidate’s individual skills and experience.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people‑first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

EEO Statement

Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.

Technical Business Analyst - Data (6‑month contract) Hybrid

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About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members.

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day‑to‑day is made stronger when we surround ourselves with people who are different, like you.

Your Role

This is a 6‑month fixed‑term contract.

The key areas of accountability in the role are:

- Identify, assess, and mitigate potential risks and issues that are identified through the analysis process.
- Work closely with Product Manager to breakdown the Business priorities into detailed requirements.
- Manage requirements across Platform team and flex squads




- Liase with internal and external stakeholders to capture business requirements and translate them into technical requirements.
- Perform data analysis to make informed decisions by stakeholders.
- Managing stakeholder expectations and ensuring alignment on project goals
- Contributing to the standardisation of software development processes.
- Analysing and modelling business processes to identify areas for improvement.
- Working with IT teams to implement solutions, ensuring they meet business needs.
- Participating in the testing and validation of new systems and processes.
- Any other accountability or deliverable as assigned from time to time by management

Your Experience

- Demonstrated experience delivering BA and test artifacts aligned to BABOK and Agile methodologies with 5+ years Business Analysis experience.
- Experience working in data projects or any other technical projects
- Ability to work with dispersed and diverse agile technology teams to deliver continuous value for our customers
- Solid communicator and interpersonal skills, including negotiation and influencing skills.
- Strong analytical skills, proven ability to translate data into actionable insights.
- Working knowledge of SQL and experience working in complex data environments.
- Strong working knowledge of relevant delivery applications i.e. BPM tools, Office suite, Jira / confluence.
- Demonstrated experience delivering BA and test artifacts aligned to BABOK and Agile methodologies with 5+ years Business Analysis experience.
- Experience working in data projects or any other technical projects
- Ability to work with dispersed and diverse agile technology teams to deliver continuous value for our customers
- Strong communicator and interpersonal skills, including negotiation and influencing skills.
- Strong analytical skills, proven ability to translate data into actionable insights.
- Working knowledge of SQL and experience working in complex data environments.
- Strong working knowledge of relevant delivery applications i.e. BPM tools, Office suite, Jira / confluence.
- Solid level of flexibility with a strong ability to lead others successfully through cultural, process, system and transformational change.

We offer our valued team members a stack of exclusive benefits! To name a few.

- Flybuysflex | work from anywhere, measured on outcomes
- Two well‑being days per year!
- Volunteer leave
- Ongoing learning & development programs and opportunities
- My Coles and Wesfarmers team member discount card
- Be Well Programs – Mind/Body/Soul
- Quarterly All Team events
- Hybrid social events
- New starter kit merchandise

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