The Infection Prevention and Control (IPC) program supports the Commission’s work on the National Quality and Safety Health Service Preventing and Controlling Infections Standard and the national standards for primary and community care and aged care, and coordination of the National Hand Hygiene Initiative. The work of the IPC team includes development of national policies, guidelines and strategies to respond to healthcare-associated infections (HAIs) and promote effective use of HAI data and data from the Antimicrobial Use and Resistance in Australia surveillance program for patient safety initiatives to prevent and control AMR and HAIs. The Project Support Officer is responsible for ensuring the operation of the Commission’s online systems and the currency of supporting resources. The successful candidate will be expected to:

- Coordinate the operation of a help desk service, including daily ticket triage, escalation for second level support, helpdesk rostering, maintenance of user support portal and managing the use and subscription of online customer support software




- Document and communicate how administrators and health professionals use the online systems for the purposes of system customisations, training and reporting. This may be done in the form of user journeys.
- Maintain up to date user databases.
- Provide support to system users and support and training to Commission staff, as required, about the operation of the online systems
- Manage contracts and contract deliverables related to the online systems
- Liaise with internal and external stakeholders about system operation and improvement
- Coordinate and prepare regular help desk performance reporting
- Maintain the currency of support resources
- Collaborate with other team members and other program teams within the Commission to support the work of the team, including providing administrative and secretariat support where necessary
- Other duties as required which may include projects and providing assistance to the Commission’s corporate functions, such as assistance with reception duties.

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📌 Project Officer, Infection Prevention and Control (Sydney)
🏢 Australian Commission on Safety and Quality in Health Care (ACSQHC)
📍 Sydney