Your Role as Case Manager – Kids in Focus

The Kids in Focus Case Manager provides outreach-based support to children, parents, and family carers affected by substance misuse. Working from a strengths-based, trauma-informed and child-focused framework, you will support families to build resilience, strengthen parenting capacity, improve wellbeing, and create safe, nurturing environments where children can thrive.

A typical day may include:

- Delivering strengths-based, trauma-informed case management, support, and advocacy for children, parents, carers, and families affected by substance misuse.
- Conducting assessments and develop, implement, and review case plans focused on improving outcomes for children and families.
- Providing outreach, counselling, and therapeutic support to strengthen wellbeing, parenting capacity, and family relationships.
- Supporting families to access appropriate services, programs, support groups, and community resources.
- Advocating for families and assist them to navigate complex service systems and achieve their goals.
- Collaborating with Child Safety, schools, health services, and other stakeholders to coordinate effective support and referrals.
- Maintaining accurate case notes, assessments, reports, client records, and program data in line with organisational requirements.
- Contributing to service development, stakeholder engagement, and a positive, collaborative team environment.

This is a Part-Time (27.5 hours per week) Fixed-Term position until 30/06/2027.

What We Offer





- Make Your Pay Go Further with Salary Packaging: Take advantage of up to $18,550 in salary packaging benefits to help maximise your income.
- Thrive in a Supportive Culture: Be part of a team that values connection, collaboration, and supporting one another to do meaningful work.
- Enjoy Excellent Everyday Perks: Access discounts on health insurance, gym memberships, entertainment, and much more.

What We’re Looking For

- Demonstrated experience delivering holistic case management, assessment, advocacy, and referral services to individuals and families with complex needs.
- Experience supporting families affected by substance misuse, mental health challenges, or other social and family issues using a strengths-based approach.
- Strong communication, relationship-building, and stakeholder engagement skills, with the ability to work collaboratively across community and human services networks.
- Ability to work autonomously and within a team, supported by sound administrative, record-keeping, and computer skills, including Microsoft Office and client management systems.

Essential Requirements

- Relevant tertiary qualification in Human Services, Social Work, Psychology, Community Services, or a related discipline.
- Relevant probity checks required by legislation and WMQ Limited policy.
- Current Driver’s Licence and willingness to travel for work.

Apply Now!

Be part of something meaningful - Click Apply today!

📌 Case Manager - Kids in Focus (Robina)
🏢 Wmq
📍 Robina