Department of Planning, Housing and Infrastructure (DPHI) is seeking a Senior Customer Support Officer based in Parramatta. The role delivers day-to-day customer service, guiding users of the NSW Planning Portal across phone, email and written channels.
You will mentor staff, handle escalations, and help optimise service delivery in a rapid-paced environment. This permanent, full-time position offers flexible working arrangements, a supportive team culture and opportunities to contribute to NSW
📌 Senior Customer Support Lead — High-Volume Centre (Parramatta)
🏢 Planning
📍 Parramatta
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