Our client is a well-established organisation within the subscription and information management sector. They are seeking a Customer Success Representative to support an existing portfolio of clients and deliver a high standard of end-to-end service.
This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.
Key Responsibilities
Manage and support a portfolio of existing clients
Respond to client enquiries and provide day-to-day service support
Assist with onboarding and implementation of new client accounts
Prepare accurate quotes and process subscription orders
Manage claims and liaise with publishers and suppliers
Maintain accurate client and product records in internal systems
Ensure service level agreements are met
Work with finance on billing, payments and collections
About You
Experience in a client service, customer support or account coordination role
High attention to detail
Strong experience with Microsoft Excel
Strong communication skills and attention to detail
Organised, proactive and able to manage competing priorities
Confident using CRM or internal systems
Team-focused with a customer-first mindset
B2B, subscriptions or professional services experience advantageous
What’s on Offer
Secure full-time ongoing role
Training and development provided
Client-facing role with variety and responsibility