Hooker and Heijden - Insurance and Underwriting Recruitment - Scoresby VIC

Full time

Hybrid

3d ago , from Hooker and Heijden - Insurance and Underwriting Recruitment

Claims Specialist | Property or Motor | Melbourne's East | Salary DOE

About the Organisation Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role We're recruiting a Claims Specialist to manage a portfolio of property or motor claims, depending on your background.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:

Managing a portfolio of claims from lodgement to finalisation

Advocating for clients with insurers, assessors, builders and repairers

Interpreting policy wordings and explaining claim decisions to clients

Keeping clients and account managers informed at each stageHandling disputes and complaints, and escalating where needed





Meeting the team's service standards and KPIs

About You You’ll have property or motor claims experience, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.

Ideally you’ll bring:

End to end claims experience in property or motor

Confidence interpreting policy wordings

Clear written and verbal communication

A car and driver's licence (the office is in a business park)

What's on Offer

Salary is dependent on experience

Car parking provided

Full time in the office during the 6 month probation, then 3 days in the office and 2 from home

A claims team of about 10

About Us Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/Recent Zealand Brokerages, Underwriting Agencies and Insurers.

📌 Claims Specialist (Melbourne)
🏢 Hooker and Heijden - Insurance and Underwriting Recruitment
📍 Melbourne