About IMDEX

At IMDEX, we create technology that efficiently and sustainably unlocks the Earth’s value. Our technologies and products allow smarter and safer decisions for people, assets and the earth. Through innovation and curiosity, we continue to find new ways to improve accuracy and efficiency in mining in a more sustainable way. For further information visit www.imdex.com.

The opportunity

The Customer Operations Specialist – D-OBK supports day-to-day customer and commercial operations across Digital Earth Knowledge (D-OBK), with an initial primary focus on ioGAS. The role ensures renewals, quoting, licensing, customer administration and operational follow-up are completed accurately while helping transition ioGAS toward a scalable eCommerce and self-service model. Working across Customer Success, Sales, Finance, Support, Product, UI/UX and Revenue Operations, the role improves customer workflows, feedback management, data quality and cross-functional handoffs. As manual ioGAS work becomes automated, the role will progressively support broader D-OBK customer operations, process improvement and digital customer experience.

Key Responsibilities

- Manage customer and commercial operations, including renewals, quotations, orders, licensing, customer records and operational administration.

- Deliver a seamless customer experience by supporting eCommerce, self-service and automated customer workflows.

- Maintain accurate CRM and customer data, ensuring reliable reporting and operational efficiency.

- Act as a key liaison between customers and internal teams, coordinating activities across Customer Success, Sales, Finance, Support, Product and UI/UX.

- Capture, manage and communicate customer feedback,



helping drive product improvements and enhanced user experiences.

- Monitor customer transactions, operational issues and workflow exceptions, ensuring timely resolution and follow-up.

- Identify opportunities to improve processes, increase automation and reduce manual administration across customer operations.

- Support the rollout and testing of new customer-facing processes, tools and digital solutions.

- Develop and maintain operational documentation, procedures, customer resources and self-service materials.

- Ensure compliance with company policies, data privacy requirements, risk controls and health, safety and environmental standards.

To be successful

- Relevant qualification in Business, Commerce, Operations, Technology or a related discipline, or equivalent practical experience.

- Demonstrated experience in Customer Operations, Sales Operations, Commercial Operations, Customer Service/Success, renewals or a similar coordination role within a software or technical environment.

- Experience using CRM systems such as Salesforce or HubSpot to manage customer records, opportunities, tasks and activity.

- Experience coordinating customer or commercial workflows such as renewals, quotations, orders, subscription/licensing administration or invoicing handoffs.

- Strong organisation and attention to detail, with the ability to manage multiple customer and internal workflows at once.





- Clear written and verbal communication skills and confidence working directly with customers and cross functional stakeholders.

- Process-minded approach with the ability to document workflows, identify operational friction and contribute to continuous improvement and automation.

At IMDEX - we do things differently

IMDEX is a unique blend of technology and mining. Our people bring contrasting and complementary skills together which drive innovation, adaptability, and holistic problem solving.

We offer our global talent:

- A culture of care – we care and look out for our people by fostering an inclusive and respectful working setting.

- Game changing work – we give you autonomy and provide flexibility that harnesses your strengths and individuality.

- Opportunities to grow – we want you to grow and expand your thinking and provide clear career pathways so you can see where you can go next.

- Empowerment by purpose – to be close to the solution and change the face of mining forever.

- Ability to build strong connections within a global business – you will have the opportunity to collaborate with people from all over the world.

IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. We place great emphasis on ensuring our company is a safe, high performing and welcoming workplace.

The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at https://www.imdex.com/privacy-policy

Agency calls and candidates will not be considered. Shortlisting starts immediately.

📌 Customer Operations Specialist (Perth)
🏢 Imdex
📍 Perth