We are seeking a highly motivated and service orientated individual to join our team as a Client Services Assistant. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key responsibilities
- Provide exceptional customer service to clients
- Ensure client satisfaction with services
- Interact effectively, confidently and courteously with clients and other employees
About you
- Between 2 – 5 years' experience in a professional firm
- ATO Tax Agent Portal experience with minimum 6 months regular use required
- Excellent telephone manner
- Highly developed interpersonal and communication skills
- High initiative and motivation
- Ability to be flexible and adapt to changing priorities
- Excellent planning and organisational skills with ability to multitask
- Demonstrate attention to detail and robust commitment to quality
- Efficient in use of computer software including Handisoft or similar, MYOB, Xero, Excel & Word
- Experience with accounting software packages required
- Ability to be an effective team member and work collaboratively with others
- National Police Clearance no older than 6 months from date of issue
- Committed to continuing professional development and training
Benefits
- Flexible working hours
- Secure undercover parking
- A vibrant, supportive, and friendly working environment
- Diverse client base
- Excellent learning and development opportunities