Claims Specialist | Motor | Melbourne's East | $85,000 + super

About the Organisation Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role We're recruiting a Claims Specialist to manage a portfolio of motor claims.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:

Managing a portfolio of motor claims from lodgement to finalisation

Advocating for clients with insurers, assessors and repairers

Interpreting policy wordings and explaining claim decisions to clients

Keeping clients and account managers informed at each stage

Handling disputes and complaints, and escalating where needed

Meeting the team's service standards and KPIs





About You You'll have experience managing motor claims, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.

Ideally you'll bring:

End to end motor claims experience

Confidence interpreting policy wordings

Clear written and verbal communication

A car and driver's licence (the office is in a business park)

What's on Offer

$85,000 + super

Car parking provided

Full time in the office during the 6 month probation, then 3 days in the office and 2 from home

A claims team of about 10

Please note, as part of securing your recent position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.

📌 Claims Specialist (Melbourne)
🏢 Hooker And Heijden
📍 Melbourne