Who We Are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we have scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it is a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we are not satisfied with being average

This role The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero platform. This includes both HR and Payroll modules. As the primary contact for customers, you will guide them through the implementation process by gathering requirements, configuring the platform(s),



and ensuring compliance with legislative standards. There are multiple positions (3) available.

Your Key Focus Areas Will Be

Ensuring that Payroll systems meet the requirements of Fair Work and National Employment Standards in Australia, as well as the corresponding legislative standards in Current Zealand. You will also ensure that clients adhere to all relevant labour laws, providing guidance on compliance with payroll tax, leave entitlements, superannuation, and other statutory obligations.

Helping and guiding our customers through our interactive training process. Many of our customers are not experts in Payroll and/or HR, and you will be managing many portfolios at any one time, so to be successful in this role, you will need to communicate effectively, influence stakeholders, and prioritise tasks to drive great outcomes.

This Will Include The Following

End-to-End Implementation: Manage the implementation of both HR and Payroll platforms for clients, ensuring all solutions meet their specific needs.

Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the HR and Payroll platforms.

System Configuration: Work with clients to gather requirements and configure their HR and payroll systems, ensuring compliance with relevant legislation.

Cross-Functional Collaboration:



Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery.

Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations.

Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement.

Legislative Compliance: Ensure clients are educated on relevant HR and payroll legislation, such as Australian and New Zealand labour laws, and help them configure their platforms accordingly.

Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes.

Who You Are To thrive at Employment Hero, you will need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For This Role, You’ll Also Bring

Knowledge of Australian Payroll legislation and Australian payroll processing.

2+ years of combined experience in HR or Payroll implementations (highly desirable but not essential)

Exposure to other HR or payroll software and system configurations.

Ability to manage multiple clients simultaneously, meeting critical deadlines.

Strong communication skills, with the ability to influence and educate clients.

Experience delivering customer training and providing technical support is highly regarded.

Strong time management and organisational skills, with the ability to handle competing priorities.

What We Can Offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment H

📌 Implementation Consultant (Sydney)
🏢 Employment Hero
📍 Sydney