Are you an experienced customer service or administration professional who thrives in a busy environment, enjoys working with people and has a sharp eye for detail?

Chandler Personnel is currently seeking an experienced

Customer Experience Specialist

to join a well-established business based in Coburg North.

This is a fantastic prospect for someone who enjoys a varied role combining customer service, order management, administration and coordination with warehouse and transport teams.

The position is a

full-time, 12-month fixed-term contract , with an immediate start preferred to allow sufficient time for training and handover.

What's on Offer?

$75,000 per annum + Superannuation

Full-time, 12-month fixed-term contract

Established business with a collaborative team environment

Varied responsibilities across customer service, administration and order management

Comprehensive training and handover provided

Coburg North location – fully office-based

Training hours:

7:00 am–3:00 pm

during dispatch training

Ongoing working hours:

8:30 am–5:00 pm

About the Role As a Customer Experience Specialist, you'll play an important role in ensuring customers receive excellent service while keeping orders, deliveries and day-to-day operations running smoothly.

Working closely with Territory Managers, customers, warehouse teams and transport providers, you'll help manage the entire customer order process, from receiving and processing orders through to coordinating dispatch and delivery.

Your key responsibilities will include:

Processing customer orders accurately and efficiently using internal systems

Checking and validating orders before releasing them to the warehouse for picking

Responding to customer enquiries via phone and email

Supporting Territory Managers and customers across Victoria and South Australia

Coordinating with warehouse, dispatch and transport teams to ensure timely deliveries

Booking transport and managing collection timeslots





Preparing orders for next-day dispatch

Maintaining accurate records, spreadsheets and delivery documentation

Managing delivery dockets and CHEP pallet documentation

Providing professional assistance to transport drivers and customers

Assisting with reception duties and general administration when required

About You We're looking for someone who takes pride in their work, communicates confidently and can manage competing priorities without compromising accuracy.

To be successful in this role, you'll ideally have:

Previous experience in customer service, sales administration, order processing or a similar role

Strong administration and data entry skills with excellent attention to detail

Confident written and verbal communication skills

Good working knowledge of Microsoft Outlook, Word and Excel

Strong organisational and time-management skills

The ability to manage multiple tasks in a fast-paced environment

A proactive approach to problem-solving and customer enquiries

Excellent interpersonal skills and a positive, team-oriented attitude

The ability to work independently while collaborating effectively with others

Highly Regarded Experience in any of the following areas would be an advantage:

JD Edwards or similar ERP/order management systems

Customer service or administration within manufacturing, warehousing, distribution or logistics

Transport bookings and dispatch coordination

CHEP pallet documentation and related processes

Managing high volumes of customer orders and enquiries

While experience with these systems and processes would be beneficial, we're equally interested in candidates with strong customer service and administration experience who are willing to learn.

Location & Working Arrangements This position is based in

Coburg North, Victoria , and requires attendance at the office.

Please note that

working from home or hybrid arrangements are not available

for this role.

The successful candidate should be available to commence as soon as possible to complete a thorough handover and training period.

📌 Customer Experience Specialist (Melbourne)
🏢 Chandler Recruitment
📍 Melbourne