Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with strong commercial outcomes. Backed by Smile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, this opportunity welcomes you to step into a leadership role with real impact and future growth potential. We’re seeking a commercially driven leader to spearhead performance, inspire and develop a high-performing team, and play a pivotal role in shaping the practice’s continued success. With the business entering an exciting period of growth, this is a fantastic prospect to make a meaningful impact and help drive its next phase of development. What you’ll be responsible for
• Oversee the day-to-day operations of two practices in Maroubra and Kincumber, with Maroubra as your primary location.
• Build, lead, and develop a high-performing team culture that drives accountability, engagement, and exceptional patient outcomes.
• Take ownership of practice performance, with support from your Regional Manager, focusing on revenue growth, cost management, and operational efficiency.
• Partner with the Orthodontist to lead daily practice operations, ensuring seamless workflows and an outstanding patient experience.
• Collaborate with Smile Partners leadership to implement strategic initiatives, drive continuous improvement, and optimise practice performance.
• Take local ownership of the patient journey, driving effective lead management, conversion, and patient satisfaction.
• Lead people and performance management, including rostering, team development, coaching, and engagement.
• Ensure compliance requirements and clinical standards are consistently upheld across both locations. What success looks like:




• A high-performing, engaged team with strong retention and accountability
• Consistently strong patient experience and conversion outcomes
• A well-run practice meeting or exceeding targets
• Strong alignment between clinical and operational leadership
• Continuous improvement in systems, efficiency, and performance What you’ll bring:
• Proven ability to operate with autonomy while aligning to broader organisational strategy
• Ability to identify performance opportunities and proactively problem solve using the Smile Partners suite of resources and support
• Strong commercial acumen with experience managing budgets, targets, and performance metrics
• A confident people leader who can coach, influence, and drive accountability
• Ability to balance people, operations, and financial outcomes
• Comfortable working with senior stakeholders and driving change

What we offer
• No orthodontic experience required. We provide training and ongoing support from an experienced team
• A supportive, high-performing team environment within a growing network
• Opportunity to develop within a multi-site leadership structure
• Competitive salary + performance-based bonus
• Access to employee benefits, including retail discounts and novated car leasing
• Professional development and networking opportunities
• Employee Assistance Program for your wellbeing Why join Smile Partners? You’ll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career. If you’re a strong operator looking for a leadership role with both autonomy and support, we’d love to hear from you.

📌 Practice Manager (Sydney)
🏢 Smile Partners
📍 Sydney