About the job Our Australian owned and run clients are seeking a hands-on Salesforce Solutions Consultant to own client solutions from discovery through go-live. This is a client-facing consulting and delivery role at the intersection of business consulting, solution design, and hands-on Salesforce delivery. You will lead client conversations, uncover and challenge requirements, recommend practical and scalable Salesforce solutions, and remain hands-on through configuration, testing, and deployment. You should be equally comfortable supporting discovery, designing and configuring solutions, presenting recommendations, and supporting delivery through go-live. Working across SOW-based engagements, you will balance business value, Salesforce best practices, scope, timeline, budget, and maintainability while managing priorities across multiple client projects.

KEY RESPONSIBILITIES
• Engage in client discovery sessions, challenge assumptions where appropriate, and shape business requirements into practical Salesforce solutions.
• Advise clients on solution options, tradeoffs, and recommended approaches, using Salesforce capabilities and best practices.
• Strong client communication and executive presence, with the ability to distill complex issues into explicit, concise recommendations.
• Translate business problems into clear, specific Salesforce solution options and tradeoffs.
• Communicate recommendations clearly, concisely, and confidently with senior stakeholders.
• Advise clients on practical approaches using Salesforce capabilities and best practices.
• Apply strong knowledge of Sales Cloud and Service Cloud processes, including lead and opportunity management, sales cycles, pipeline management, case management, routing, knowledge, entitlements, and omni-channel.
• Build flows, automation,



objects, fields, security, reports, dashboards, page layouts, and other declarative solutions.
• Translate requirements into user stories, process flows, and solution designs.
• Support data migration, integrations, testing, UAT, training, and go-live activities.
• Partner with developers and architects when solutions require custom development or more complex integrations.
• Manage priorities and deliverables across multiple client engagements.
• Identify risks, scope concerns, and opportunities for improvement early.

Requirements:
• 5+ years of Salesforce experience, including meaningful hands-on configuration and solution design.
• 3+ years in Salesforce consulting or another client-facing implementation environment strongly preferred.
• Strong knowledge of Sales Cloud and/or Service Cloud business processes and capabilities.
• Demonstrated experience leading discovery and translating business requirements into Salesforce solutions.
• Strong declarative Salesforce skills, particularly Flow, automation, security, data modeling, reports, and dashboards.
• Experience supporting Salesforce implementations through the full delivery lifecycle.
• Strong client communication, facilitation, and presentation skills.
• Ability to work independently, make sound recommendations, and manage competing priorities in a fast-moving consulting environment.
• Salesforce Sales Cloud Consultant or Service Cloud Consultant certification preferred.
• Experience with SOW-based consulting engagements.
• Exposure to Salesforce integrations and middleware.
• Experience with Revenue Cloud/CPQ, Field Service, Experience Cloud, Manufacturing Cloud, Health Cloud, or other Salesforce products. IT IS ESSENTIAL THAT YOU CURRENTLY LIVE AND WORK IN AUSTRALIA

📌 Solutions Consultant (Australia)
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📍 Australia