Company Description Grace Facility Services (GFS) is an Australian-owned commercial cleaning company serving corporate, commercial, education, healthcare, retail, industrial, and government clients, with a national presence and a strong footprint across Australia’s Eastern Seaboard. GFS focuses on creating clean, safe, healthy, and sustainable environments that support workplace wellbeing, asset protection, business continuity, and compliance and ESG objectives. The company delivers tailored cleaning solutions through experienced leadership, over 100 directly employed team members, innovative technology, and Triple ISO-certified management systems. Its proprietary GFS ComplyCentre platform provides real-time visibility into quality assurance, workforce verification, compliance reporting, and performance insights across client sites. GFS is committed to professionalism, accountability, innovation, and continuous improvement, building trusted partnerships that deliver lasting value for clients, employees, and communities. Role Description The Client Services Manager is a full-time, in office role based in the Greater Sydney Area, responsible for managing client relationships and ensuring high-quality service delivery across multiple commercial cleaning contracts. This role oversees day-to-day client communication, responds to service requests and issues, conducts site visits, and coordinates with operations teams to maintain agreed service standards and compliance requirements. The Client Services Manager monitors performance metrics, prepares reports using platforms such as GFS ComplyCentre, and identifies opportunities for service improvements and value-added solutions.



The role collaborates with supervisors and frontline teams to support workforce planning, onboarding, and training, while promoting safety, quality, and ESG-focused practices. The Client Services Manager also participates in contract reviews, supports new site mobilisations, and helps strengthen GFS’s position as a trusted partner to clients.

Qualifications:
Key Skills and Requirements
* Client Services and Customer Satisfaction: Skilled in building and maintaining client relationships, understanding service requirements, responding to feedback, resolving complaints, and ensuring a high standard of customer satisfaction.
* Communication and Stakeholder Management: Strong written and verbal communication skills, with the ability to liaise effectively with clients, cleaning team members, supervisors, and senior management to share updates, clarify expectations, and ensure smooth service delivery.
* Proactive Problem-Solving: Able to anticipate potential issues, take initiative, investigate concerns, and implement practical solutions to minimise service disruptions and maintain operational efficiency.
* Cleaning Team Coordination: Experienced in coordinating cleaning staff, communicating work instructions and schedules, monitoring task completion,



and supporting teams to meet site requirements and quality standards.
* Site and Contract Management: Ability to manage on-site operations across multiple locations or contracts, conduct site inspections, prioritise workloads, and ensure services meet agreed standards and client expectations.
* Analytical and Performance Monitoring

Skills:
Capable of reviewing service data, inspection results, performance reports, and compliance metrics to identify trends, address gaps, and recommend improvements.
* Facilities Management and Commercial Cleaning: Experience in facilities management, commercial cleaning, or related service-based industries is highly regarded, particularly in maintaining service quality and meeting operational requirements.
* Technology and Compliance Systems: Familiarity with digital service management and compliance platforms, including tools for reporting, record-keeping, task tracking, and operational communication.
* Organisation and Time Management: Strong ability to manage competing priorities, meet deadlines, respond to urgent requests, and maintain attention to detail in a fast-paced environment.
* Continuous Improvement and Accountability: Committed to taking ownership of responsibilities, following through on actions, identifying opportunities to improve processes, and supporting consistent service delivery.
* Qualifications and Relevant

Experience:
Qualifications in business, facilities management, operations, or a related field are highly regarded, along with relevant industry experience or equivalent practical skills.

📌 Client Services Manager (Sydney)
🏢 Grace Facility Services (GFS)
📍 Sydney