Client Relationship & Funding Officer Part time – 22.8 hours per week | 14-month parental leave contract Langwarrin Flexible working arrangements About C2A Connecting2Australia (C2A) has been supporting and empowering people with disability since 1953. As a registered NDIS provider, we provide a range of employment, community participation and support services across Victoria, with a focus on enabling people with disability to live their chosen life. We are looking for an experienced and highly organised Client Relationship & Funding Officer to join our team for a 14-month parental leave contract. Based at our Langwarrin office and reporting to the Chief Financial Officer, this is a part-time role working 22.8 hours per week, with flexibility around how those hours are structured.

About the role
This is an important role supporting the effective management of NDIS funding and billing for C2A clients, while working closely with our operational teams to ensure funding arrangements support the services our clients receive. Working as part of a small team supporting, you will manage a range of funding, billing, client administration and stakeholder activities. Your responsibilities will include:
• Manage client onboarding, including completion of intake processes and accurate setup of budgets, funding details, and client information within our Client Management System.
• Processing client invoicing, including cross-checking rosters and exporting data from Client Management system for processing through the NDIA portal and Xero
• Monitoring client funding and identifying and resolving funding issues by collaborating with stakeholders.
• Prepare and maintain client documentation, such as quotes,



service agreements and Supported Wage System applications.
• Review and process billable activities, including Non-Face-to-Face charges, in line with compliance requirements.
• Liaising with the NDIA, Support Coordinators, clients, families and other stakeholders regarding funding and client supports
• Working closely with C2A site management to determine supports able to be facilitated and resolve funding discrepancies as required.
• Keeping up to date with NDIS pricing, compliance requirements and industry changes that may impact C2A or our clients
• Participate in project-related activities and undertake ad hoc duties as required. About you We are particularly interested in hearing from people with strong knowledge and experience in NDIS funding and billing who understand the importance of getting both the detail and the relationships right. You will bring:
• Sound knowledge of NDIS funding, billing and claiming processes
• Strong administration skills and exceptional attention to detail
• Experience managing client funding, budgets or service agreements
• Confidence working with systems and financial information
• Strong organisational skills and the ability to manage competing deadlines
• Excellent written and verbal communication skills
• A practical, solutions-focused approach to resolving funding and billing issues




• The ability to build positive relationships with clients, families, Support Coordinators, operational teams and external stakeholders Experience with SupportAbility and Xero would be highly regarded, along with intermediate Excel skills. You will also need a current Victorian driver’s licence and an NDIS Worker Screening Check, or be willing to obtain one. Why join C2A? At C2A, we recruit people who align with our culture and then support, develop and empower them to be the best version of themselves. You’ll be joining an organisation that has supported people with disability for more than 70 years, where the work you do genuinely contributes to better outcomes for the people we support.

We offer
• 22.8 hours per week, with flexibility around how those hours are structured
• A supportive and collaborative working environment
• Meaningful work within an established and values-driven disability organisation
• The prospect to use your NDIS funding expertise in a role that directly supports our clients and service teams
• A workplace where your knowledge, ideas and contribution are valued If you have strong NDIS funding knowledge, enjoy solving problems and pride yourself on being organised and accurate, we’d love to hear from you. C2A is committed to creating a diverse, inclusive and welcoming workplace. We value the different backgrounds, experiences and perspectives our people bring and encourage applications from people of all abilities, cultures, identities and lived experiences. We will review applications as they are received and may progress suitable candidates prior to the advertised closing date, so we encourage you to apply early.

📌 Client Relationship (Frankston)
🏢 CONNECTING2ABILITY
📍 Frankston