Role Description This part-time Front Office Receptionist role is an on-site position located at Quest Moonee Valley in Moonee Ponds, VIC. The Front Office Receptionist is responsible for welcoming guests, managing check-in and check-out procedures, and responding to guest inquiries in a professional and timely manner. Daily tasks include answering and directing phone calls, handling reservations, processing payments, and maintaining accurate guest records. The role also involves coordinating with housekeeping and maintenance teams, keeping the reception area presentable, and supporting general administrative duties such as filing, email correspondence, and report preparation. The Front Office Receptionist ensures a high standard of service and a positive guest experience at all times. Qualifications
• Solid front office and receptionist duties skills, including managing check-ins, check-outs, and reservations




• Excellent customer service abilities, with a focus on creating positive guest experiences
• Professional phone etiquette and clear, courteous communication skills
• Ability to work effectively in a fast-paced environment, with strong time management and organizational skills
• Proficiency with basic computer systems and reservation or property management software (training can be provided)
• Previous experience in hospitality, reception, or a customer-facing role is highly regarded
• Reliable, punctual, and able to work flexible hours, including weekends, evenings, and public holidays as required
• Legal right to work in Australia and fluency in spoken and written English

📌 Front Office Receptionist (Melbourne)
🏢 Quest Moonee Valley
📍 Melbourne