We're looking for a friendly, organised and proactive person to join our growing digital marketing agency in a hybrid customer experience and marketing support role. This is a great opportunity for someone with strong communication skills who enjoys helping customers and has an interest in digital marketing, ecommerce and technology. What you'll be doing
• Answering inbound customer service calls for ecommerce brands
• Helping customers with orders, deliveries, returns and product enquiries
• Managing customer support tickets and following up on outstanding issues
• Assisting with Shopify website and product updates
• Scheduling social media content and preparing simple Canva designs
• Supporting email marketing campaigns and other digital marketing activities
• Helping our team with general marketing administration What we're looking for
• Excellent spoken and written English
• A friendly, confident and professional phone manner
• Strong organisation and attention to detail
• Comfortable learning recent software and systems
• An interest in digital marketing and ecommerce
• Ability to work independently from home
• Previous customer service experience preferred Experience with Shopify, Canva, Gorgias or email marketing platforms would be an advantage, but isn't essential. The opportunity
• Part-time remote contract role
• Approximately 20-30 hours per week initially
• Australian business-hours availability for agreed customer support coverage
• Flexible marketing tasks around customer service commitments
• Opportunity to learn and grow within a digital marketing and technology agency We're more interested in finding someone with the right attitude, communication skills and willingness to learn than someone with years of marketing experience.