About us
We are Wipro (NYSE: WIT, BSE: 507685, NSE: WIPRO), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 200,000 employees worldwide, servicing clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com With over 2,000 employees in Australia, we are committed to increasing localization. We serve over 75 customers across diverse industry segments, with at least a third listed in the 100 ASX. We started our journey in Australia over 15 years ago and this has been a pioneer of new age, disruptive and transformative innovations. We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex/Gender diversity, disability, racial & cultural diversity, sexual orientation + others. The role As an Incident Manager, you will be responsible for overseeing and managing incidents that disrupt IT services and to ensure incidents are resolved quickly, with the appropriate teams and resources engaged promptly and efficiently to minimise the impact on business operations. In this role you will:
• 8+ years of experience overseeing the incident management process and team members involved in resolving the incident.
• Responding to a reported service incident, identifying the cause, and initiating the incident management process.
• Prioritizing incidents according to their urgency and influence on the business.
• Must have very good understanding of ITIL processes.
• Knowledge of Cloud (preferably AWS) fundamentals




• Ability to work in a team environment and client interfacing skills.
• Conduct post-incident reviews to analyse what happened, why it happened, and how similar incidents can be prevented in the future.
• Update the knowledge base and documentation to facilitate quicker resolution of similar incidents in the future.
• Able to work in 24/7 on-call support for production environment.
• Good Analytical and communication skills. Your responsibilities will also include gathering system and user requirements, building modules and testing features before release. To be successful in this role you will have:
• 8+ years of Experience working in an ITIL process driven environment.
• Solid foundation in IT systems and application support preferably in a cloud-based environment
• Demonstrate transparent understanding of customer priorities, escalations and service restoration.
• Awareness of change management and disaster recovery principles.
• Basic or Advanced experience in Monitoring Tools viz Dynatrace, DataDog, Nagios etc.
• Excellent communication and presentation skills to deal with Stakeholders at multiple levels
• Willingness to learn new technologies and domain areas. If you only meet some of the requirements for this role, that's okay…We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Bonus points if you have:
• Bachelor’s degree in Computer Science or relevant field.
• Experience handling transition of complex applications from legacy framework to modern cloud platform(s)

📌 Incident Manager (Sydney)
🏢 Wipro
📍 Sydney