The Opportunity: We are looking for a customer centric Account Manager / Field Service Consultant to join our Customer Relations team. As a Field Service Consultant, you will be responsible for our exclusive customer located in multiple sites and will occasionally travel to other regions across. You will work with store licensees and managers to improve the efficiency of delivery and storage operations ensuring customer expectations regarding assured supply, delivery, and storage standards are met consistently. If you are someone who enjoys being a proactive and collaborative problem solver with impeccable customer service skills and interacting with clients daily
- this is the right opportunity for you

About the Role
• Foster and maintain a positive relationship with the client at all levels and complete planned visitation schedules in accordance with service level agreements
• Assess restaurant storage requirements and capabilities and recommend appropriate improvements
• In conjunction with management and the Quality Assurance (QA) Team, ensure compliance with all QA, food safety and related programs to maintain product integrity and food safety
• Assist Restaurant Managers (Customer) with delivery management issues such as delivery windows, agreed delivery methods and follow up/investigate complaints concerning deliveries
• Assist with the investigation and resolution process of customer/restaurant/product complaints
• Conduct Inventory management training and delivery observations
• Assist with the implementation, monitoring and resolution of company credit notes and contribute as an active member of the product recovery team
• Plan, build and install racking & shelving in store About You:
• Client Relationship or Account Management experience preferably within the FMCG/Food / Retail industry; 2 to 3 years of experience
• Must hold a current drivers’ license and have a good driving record
• Possess awareness of WHS requirements




• Ability to engage with all levels of key stakeholders across the business
• Good influencing skills and attention to detail
• Be a self-starter who can manage your own time and prioritise your workload in a fast-paced workplace
• Regional / overnight stays may be required from time to time Training and Development: We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Field Service Consultant. You will receive the necessary support and resources to thrive in this dynamic industry.

What we Offer
We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development.
• Competitive salary and bonus
• Ongoing quarterly and annual recognition awards
• Exclusive employee discount portal
• Fully maintained company vehicle
• Employee Assistance Program (EAP)
• Monthly business wide updates and lunch at the functions
• Free onsite parking
• Paid parental leave
• Volunteer leave
• Ongoing Training and development Life at Martin Brower When you join Martin Brower, you're joining a global organisation where people come first. Guided by our C.
A.
R.
E.
S. values, we provide a safe, inclusive and supportive workplace where our people can learn, grow and build rewarding careers. Whether you're working in our operations, driving our fleet, supporting our customers or enabling our business functions, you'll be part of a team that values collaboration, wellbeing, continuous development and making a meaningful contribution every day. Diversity is our Strength We value the unique contributions of each and every member of our diverse Martin Brower family. Keeping in mind our core values and customer orientation, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, or disability status. Background Check As part of our recruitment process, successful candidates are required to complete relevant pre-employment checks.

📌 TEST REQ DO NOT APPLY Field Service Consultant (Brisbane)
🏢 Martin Brower
📍 Brisbane