Bankstown, New South Wales 2200, Australia Posted 07 Oct 2026 Description

About Us
Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward. Join us, and take your career to current heights in a dynamic, innovative, and hands-on environment

About the role
We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our exciting Bankstown store with the opportunity to assist our Chatswood store To be successful for this role, you will:
- Oversee the operations of the Chatswood Store, ensuring it meets and exceeds KPIs.
- Lead by example, performing device repairs and assisting customers to ensure top-tier service.
- Train, mentor, and inspire your team to achieve success.
- Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
- Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
- Be the go-to leader for troubleshooting, problem-solving, and driving excellence. This Role Suits Someone Who...
- Enjoys leading a diverse team in a fast-paced environment.
- Thrives on a mix of strategic management and hands-on technical work.
- Is passionate about technology and customer satisfaction.
- Values adaptability, continuous learning, and achieving goals.
- Experience with device repairs, computers or other is highly desirable but not essential. To Succeed in This Role, You Will Be…
- An Experienced Leader: With a proven track record managing a retail location or team in a fast-paced industry.




- Hands-On: Confident performing device repairs and supporting customers directly.
- Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
- Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
- A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
- Tech-Savvy: With a genuine passion for mobile and smart device technology.
- Repair

Experience:
Previous hands-on experience with phone and device repairs is highly regarded. Company Values Sincerity: Say what you mean, do what you say. Simplicity: Simplicity fuels success. Clear communication drives results. Teamwork: One goal, one team, one dream. Trust: Unleashing potential, igniting success. What's in it for you?
- Market-competitive salary & Bonuses: Be rewarded for driving success.
- Professional Growth: Develop leadership skills and advance your career.
- Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.
- Supportive Culture: Thrive in a team-oriented, forward-thinking environment.
- Employee

Benefits:
Enjoy staff discounts, ongoing training, and more Our Recruitment Process If you meet our criteria, a brief 10-15 minute screening will be emailed to you to discuss initial key questions and ensure alignment with role expectations. Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager. At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey. A quick note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported Company Overview More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.

📌 Retail Store Team Leader (Bankstown)
🏢 PTC Phone Techmm
📍 Bankstown