Customer Service & Success Specialist – Financial Services Join to apply for the Customer Service & Success Specialist – Financial Services role at Talented Group Customer Service & Success Specialist – Financial Services 2 days ago Be among the first 25 applicants Join to apply for the Customer Service & Success Specialist – Financial Services role at Talented Group Get AI-powered advice on this job and more exclusive features. Love helping people? Passionate about great service? Join a team where your voice matters — and your energy, empathy, and follow-through help people take one of the biggest steps in life: buying a home. Our client, a well-established player in the financial services/property sector, is looking for a Customer Service & Success Specialist to be the first point of contact for both customers and brokers. This isn’t a face-to-face retail role — it’s a phone and email-based position where your service, speed, and attention to detail will create a smooth, supported experience for every customer. What you’ll do:
- Be the warm, professional voice supporting homebuyers and brokers
- Guide people through the application journey with clarity and care
- Follow up leads, assist with documentation, and prepare applications
- Work closely with credit and sales teams to solve problems and keep things moving
- Deliver standout service — every day, every interaction What we’re looking for:
- 2+ years in a customer-focused financial services or lending role
- Strong written and verbal communication skills




- Familiarity with terms like LVR or serviceability (a bonus)
- Passion for service, positive mindset, and laser focus on the details
- Someone who thrives in a fast-paced, team-driven environment
- Join a stable, growing business in a purpose-driven role
- Work with a supportive, tight-knit team
- Great Sydney CBD office location
- Help make homeownership dreams a reality every day If you're passionate about people, thrive in a service role, and want to make a difference — apply today #customerservice #financialservices #mortgagejobs #homebuying #sydneyjobs #hiring #brokersupport #customersuccess Seniority level
- Seniority level Entry level Employment type
- Employment type Full-time
- Industries Human Resources Services Referrals increase your chances of interviewing at Talented Group by 2x Sign in to set job alerts for “Customer Service Specialist” roles. Sydney, New South Wales, Australia 1 day ago Sydney, New South Wales, Australia 1 day ago Sydney, Current South Wales, Australia 2 days ago Sydney, New South Wales, Australia 3 days ago Customer Service Representative (Friday 9am
- 4pm, Saturday & Sunday 1:30pm
- 10:00pm, Monday 12:00pm
- 7:00pm) Sydney, New South Wales,



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📌 Customer Service (Sydney)
🏢 Talented Group
📍 Sydney