The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.
The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.
About this role
The Strategy, Risk and Performance team supports the Ombudsman to provide strategic direction and govern the VO to effectively manage its risks and achieve its objectives. It accomplishes this through: developing and maintaining effective management systems; leading and strategically partnering across VO; providing assurance, insights, and expert advice; enabling and supporting our leaders and people; and promoting continuous improvement.
The role is responsible for strategic and annual planning, supporting strategy implementation and governance and driving business improvement and includes:
- Maintaining and implementing VO’s planning and project management frameworks;
- Strategic partnering; monitoring internal and external operating environments;
- Supporting planning processes; translating strategy into operational plans;
- Tracking and reporting on strategy and plan execution;
- Facilitating the identification of business improvement opportunities;
- Strategic problem-solving and development of sustainable, innovative solutions;
- Providing strategic insights, advice and guidance to VO leaders and committees;
- Leading and/or championing strategic initiatives and continuous improvement projects; and
- Driving organisational change to ensure smooth adoption of new business models or processes.
Please review the position description for full details.
How to apply:
Applications need to be submitted online via the ‘Apply Now' button.
To be considered for this role, you must include:
- a 1-page Cover Letter addressing the Key Selection Criteria.
- a Resume, no longer than 5 pages.
Applications close midnight Monday 9 November 2026
VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.
We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.
VO is committed to supporting our employees work and life balance commitments. All requests for versatile working arrangements will be considered in line with operational requirements.
Employment at the Victorian Ombudsman is subject to:
- Criminal Record check
- Working with Children check
- Statutory Declaration
- Confidentiality Agreement
- Conflict of Interest check
Applications close Monday 9 November 2026 at 11.59pm
Posted
26 October 2026
📌 Strategy and Business Improvement Officer (Melbourne)
🏢 Victorian Ombudsman
📍 Melbourne
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