The Showroom Assistant oversees the day-to-day operation and presentation of the tile showroom and sample room. The role ensures displays are well maintained, samples are organised and readily available, and sample requests are fulfilled accurately and promptly. Working closely with the sales team, the Showroom Assistant helps deliver a welcoming and qualified experience for homeowners, architects, designers and trade clients.

Key responsibilities

1. Showroom operations and presentation

- Maintain a clean, tidy and welcoming showroom, including displays, consultation areas, counters and customer amenities.
- Complete regular showroom checks and coordinate cleaning, maintenance and repairs as required.
- Keep tile display drawers, racks and display boards organised, correctly labelled and adequately stocked.
- Replace damaged, missing or outdated samples and update displays as product ranges change.
- Ensure product labels, pricing and promotional materials are accurate and current, in consultation with the sales team.
- Assist with showroom opening and closing procedures, including securing samples, equipment and premises.

2. Sample requests and dispatch

- Process sample requests received through online orders, email, telephone and showroom visits, including requests from architects and designers.
- Select and check samples against each request, ensuring the correct product, colour, size and quantity are supplied.
- Pack samples securely and professionally to minimise damage during transit.
- Prepare shipping labels, book courier collections and arrange postage or delivery.
- Record dispatch details and provide tracking information to customers or the sales team.
- Monitor outstanding requests and communicate sample shortages, delays or substitutions before dispatch.
- Assist with resolving missing, incorrect or damaged sample deliveries.

3. Sample room and stock management





- Maintain sample room stock levels and arrange replenishment within approved purchasing procedures.
- Conduct regular stock checks and identify low-stock, damaged, obsolete or discontinued samples.
- Receive, check, label and store incoming sample stock.
- Maintain an organised storage system so samples can be located quickly and accurately.
- Keep the sample room clean, tidy and free from obstructions, with tiles stored securely.
- Monitor and replenish packaging materials, labels and other sample room supplies.
- Coordinate with suppliers, warehouse staff and the sales team regarding sample availability and replenishment.

4. Sample boards and presentation materials

- Prepare and assemble tile sample boards, material palettes and presentation kits for clients, architects, designers and the sales team.
- Ensure boards are neatly finished, securely assembled and accurately labelled.
- Prepare samples and supporting product information for client meetings, showroom appointments and external presentations.
- Maintain a register of loaned sample boards and presentation kits, and follow up on returns.
- Refresh or repair presentation materials when required.

5. Administration and team coordination

- Maintain accurate records of sample requests, stock orders, dispatches and outstanding actions.
- Monitor relevant shared inboxes and ensure requests are actioned or allocated promptly.
- Communicate daily priorities, urgent requests and stock issues to the sales and warehouse teams.
- Assist with showroom events, product launches,



designer visits and presentations.
- Identify opportunities to improve sample processing, storage, presentation and customer service.
- Undertake other reasonable duties relevant to the role as directed.

6. Workplace safety

- Follow workplace health and safety procedures, including safe lifting, tile handling and use of equipment.
- Keep walkways, exits and storage areas clear and report hazards or damaged displays promptly.
- Use appropriate handling equipment and seek assistance when moving heavy or awkward items.

Skills and experience

- Strong organisational skills and the ability to manage competing priorities.
- High attention to detail when selecting, labelling, packing and recording samples.
- Friendly, skilled communication and customer service skills.
- Ability to work independently and collaboratively with sales, warehouse and management teams.
- Basic computer skills, including email, spreadsheets and order-processing systems.
- Practical skills for preparing sample boards and maintaining displays.
- Previous experience in showroom coordination, retail, administration, stock control or dispatch is desirable.
- Experience with tiles, interiors, architecture or building materials is advantageous.

Key performance measures

- Showroom and sample room consistently meet agreed presentation and cleanliness standards.
- Sample requests are processed accurately and dispatched within agreed timeframes.
- Sample stock and packaging supplies are maintained with minimal avoidable shortages.
- Sample boards are completed neatly, accurately and by the required deadline.
- Records are current, and outstanding requests are followed up promptly.
- Customers and colleagues receive responsive, professional support.

Pay: $27.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Showroom Assistant (Waterloo)
🏢 Creo Tiles
📍 Waterloo