BYD Narellan , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Position Summary: An exciting opportunity is available for an experienced Workshop Controller to join a high-performing automotive dealership. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service.

You will play a key role in supporting, coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery.

Key Responsibilities:

Workshop Controller

- Distribute job cards to technicians based on skill set, availability, and priorities
- Monitor job progress, repair quality, and service timelines throughout the day
- Liaise with Parts team to ensure accurate information and job readiness
- Provide technical assistance and guidance to technicians as needed
- Ensure full compliance with health and safety policies and procedures
- Conduct quality checks and ensure adherence to manufacturer standards
- Support recruitment,



onboarding and upskilling of technicians
- Report on technician efficiency, productivity, and workshop KPIs

Qualifications:

Education: Diploma or higher in automotive or a related field.

Training: Received training in maintenance technology, management, etc.

Wishlist

- Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician.
- Strong automotive dealership experience.
- Excellent customer service and relationship management skills.
- Robust workshop coordination and planning abilities.
- Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar.
- Ability to manage competing priorities in a busy environment.
- Strong communication and problem-solving skills.
- Current driver's licence.
- Strong analysis, organization, business development and training capabilities
- Able to handle customer complaints

Workshop Location: Gregory Hills

Apply today, interview ASAP, and Offer next week. An immediate start is preferred!

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.

Company Overview

Please visit our company website for more information

📌 Workshop Controller - BYD Narellan
🏢 Harmony New Energy Auto Pro Servicing
📍 Narellan