About Us

Bespoke Skin Technology is an Australian skincare brand founded by leading dermatologist Dr Katherine Armour. Our philosophy is simple: skincare should work hard without making your routine harder.

We combine dermatological expertise with evidence-based ingredients to create innovative, effective skincare that delivers real results.

We're a small, passionate team looking for an experienced Business Operations & Marketing Manager to join us on a 12-month maternity leave contract.

About the Role

This is a unique opportunity to take ownership of the day-to-day operations of a growing Australian skincare business.

Reporting directly to our Founder and Director, Dr Katherine Armour, you'll oversee a broad range of business functions, including finance, marketing, e-commerce, customer service, inventory, logistics and team management.

We're looking for someone who thrives in a small-business environment, enjoys variety and is confident managing multiple responsibilities independently.

You'll be the central point of contact for our team, external agencies, suppliers and business partners, ensuring the business continues to run efficiently and projects stay on track.

This is a hands-on management role suited to someone who is commercially minded, highly organised and proactive in their approach. You'll need to be just as comfortable reviewing cash flow and managing marketing agencies as you are troubleshooting a delivery issue or helping with customer orders.

Key Responsibilities

Business Operations & Finance

- Oversee daily business operations, administration and internal processes.
- Manage bookkeeping, invoicing, accounts payable and receivable, and bank reconciliations using Xero.
- Monitor cash flow, business expenses and operational budgets.
- Prepare financial reports and assist with cash flow forecasting.
- Liaise with accountants, suppliers and external service providers.
- Identify opportunities to improve business efficiency and streamline processes.
- Take ownership of day-to-day operational decisions, escalating significant matters to the Founder as appropriate.

Marketing, E-commerce & PR

- Oversee marketing activities across paid advertising, email marketing, social media and e-commerce.
- Manage external marketing agencies, ensuring deliverables, timelines and performance expectations are met.
- Monitor marketing expenditure, campaign performance and sales results.




- Maintain a working understanding of Meta Ads Manager, Google Ads and Klaviyo.
- Coordinate with our PR manager, graphic designers, photographers and creative partners.
- Support the planning and execution of marketing campaigns and recent product launches.
- Oversee Shopify website management, including product listings, promotions and general updates.

Inventory, Logistics & Customer Service

- Monitor inventory levels, stock requirements and replenishment.
- Liaise with laboratories, manufacturers, packaging suppliers and freight providers.
- Coordinate stock deliveries between suppliers, laboratories and our warehouse.
- Oversee customer service, including enquiries, complaints, refunds and returns.
- Manage order fulfilment processes and assist with processing and packing orders when required.
- Support wholesale and stockist relationships.

Team Management

- Manage and support our Marketing & Social Media Assistant.
- Delegate responsibilities, establish priorities and oversee task completion.
- Coordinate workloads across the internal team and external partners.
- Maintain clear communication and accountability across daily business activities.

About You

We're looking for a confident, resourceful and highly organised individual who genuinely enjoys being involved in all aspects of a business.

You'll be someone who takes initiative, solves problems independently and understands that working in a small business often means wearing many hats.

Essential Requirements

- A university degree in Business, Commerce, Business Management, Marketing or a related discipline.
- Demonstrated experience in business operations, management or a similarly broad role, ideally within a small business or start-up environment.
- Strong financial literacy, including cash flow management and bookkeeping.
- Practical experience using Xero and Shopify.
- A sound understanding of digital marketing platforms, including Meta Ads Manager, Google Ads, Klaviyo and social media.
- Experience managing staff, external agencies, suppliers or contractors.




- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Strong written and verbal communication skills.
- Excellent attention to detail and a proactive, solutions-focused approach.
- The ability to work autonomously, exercise sound judgement and take ownership of responsibilities.
- A current Australian driver's licence.

Highly Regarded

- Experience in skincare, beauty, cosmetics or consumer goods.
- Experience in a founder-led business or growing e-commerce brand.
- Experience coordinating inventory, logistics and product launches.
- Experience overseeing external marketing and PR agencies.

What We Offer

- A competitive salary of $100,000 + superannuation.
- A 12-month, full-time maternity leave contract.
- Potential for contract extension or permanent employment, depending on business growth and operational requirements.
- A varied and rewarding role with genuine autonomy and responsibility.
- The opportunity to work alongside a leading Australian dermatologist.
- A friendly, close-knit team and collaborative working environment.
- The opportunity to make a meaningful contribution to an established Australian skincare brand.

Employment Details

This position is offered as a 12-month fixed-term contract to provide maternity leave cover. The role is temporary, and the employee on parental leave retains the right to return to their position. The employee's parental leave arrangements, including their return date, may change in accordance with applicable law.

There may be an opportunity to extend the contract or transition into a permanent position following the initial 12-month period, depending on business needs and future growth. Any extension or permanent appointment would be subject to mutual agreement and applicable employment laws and is not guaranteed.

How to Apply

If you're a proactive, commercially minded individual who enjoys the variety of working in a small business, we'd love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience, particularly your experience managing business operations in a small business or growing brand.

Pay: From $100,000.00 per year

Benefits:

- Employee discount

Education:

- Bachelor Degree (Required)

Experience:

- small business: 2 years (Preferred)

Licence/Certification:

- Full Driver Licence (Required)

Work Location: In person

📌 Business Operations and Marketing Manager (Vermont)
🏢 Bespoke Skin Technology
📍 Vermont