About

PrompCorp is an Australian-owned facilities services company delivering cleaning, integrated soft services and related solutions to clients across a diverse portfolio of commercial and public-sector environments.

We are seeking an experienced Service Manager to join our team and take responsibility for the operational management and delivery of cleaning and associated services across a portfolio of client sites.

This is a hands-on management position requiring strong experience in service operations, workforce leadership, client relationship management, quality assurance and financial management. The successful candidate will be responsible for ensuring services are delivered efficiently, safely and consistently in accordance with contractual requirements and PrompCorp's high service standards.

Key Responsibilities

As Service Manager, your responsibilities will include:-

Planning, organising and managing the day-to-day delivery of cleaning and associated services across assigned client sites

- Managing service operations to ensure contractual requirements, service levels and quality standards are consistently achieved
- Developing and implementing operational plans, work schedules, service procedures and appropriate staffing arrangements
- Leading and supervising cleaning staff, including workforce allocation, induction, training and performance management
- Determining staffing and resource requirements and coordinating the effective deployment of personnel, equipment, materials and consumables
- Monitoring service quality through regular site inspections,



operational reviews and audits and implementing corrective actions where required
- Recruiting and training new employees
- Developing, implementing and reviewing procedures and programs relating to customer service and service delivery
- Building strong relationships with clients, understanding their operational requirements and acting as a key point of contact for service-delivery matters
- Managing and resolving client concerns, complaints and service issues in a professional and timely manner
- Monitoring contractual KPIs and service-level agreements and preparing service performance reports for clients and management
- Preparing, monitoring and managing operational budgets, including labour, equipment, consumables and other service-delivery costs
- Monitoring contract performance, labour utilisation and expenditure against budget and implementing measures to improve operational efficiency
- Maintaining appropriate operational, staffing and financial records for the assigned portfolio
- Ensuring services are delivered in accordance with workplace health and safety requirements, environmental obligations, relevant legislation and company policies and procedures




- Identifying operational risks and implementing appropriate controls and safe work practices
- Managing the performance of subcontractors and specialist service providers where applicable
- Identifying and implementing continuous-improvement initiatives to enhance service quality, productivity, customer satisfaction and operational performance
- Preparing payroll for reporting to administration departments

About You

To be successful in this position, you will have:

- Minimum 1 year managerial experience
- Demonstrated experience managing cleaning, soft services or a comparable service-delivery operation
- Experience leading and managing operational employees, supervisors and/or team leaders across one or more service locations
- Strong knowledge of workforce planning, rostering and resource allocation
- Experience managing operational budgets, labour costs and contract performance
- Demonstrated ability to monitor service standards and implement quality and continuous-improvement initiatives
- Strong client relationship and stakeholder-management skills
- Experience managing service issues and resolving client complaints
- Sound understanding of workplace health and safety and operational risk management
- Strong organisational, analytical and problem-solving skills
- Excellent communication skills
- The ability to manage competing priorities and maintain consistently high service standards in a fast-paced operational workplace

If this sounds like the role for you then please click Apply.

Pay: $78,000.00 – $83,000.00 per year

Work Location: In person

📌 Area Service Manager (Brisbane)
🏢 Prompcorp
📍 Brisbane