My GP North Lakes is a mixed‑billing general practice committed to providing comprehensive, patient‑centred care to families in the North Lakes community. We offer a broad range of services including women’s health, men’s health, children’s health, preventive health checks, minor procedures, mental health care, chronic disease management, allied health, and more.

We pride ourselves on our friendly, supportive team setting, modern facilities, and the opportunity to grow professionally in a well‑respected clinic.

As a Medical Receptionist, you will play an important role in supporting the day-to-day operations of the practice, providing high-quality administrative support to our GPs, healthcare professionals and patients. You will be expected to work confidently and independently while contributing to a positive and efficient team environment.

Skills & Attributes

- 2 years+ experience in a GP Practice, plus Management expertise
- Proficient in practice management software (Best practice)
- Sound knowledge of Medicare
- Ability to show empathy, patience, and professionalism under pressure
- Sound knowledge of privacy and confidentiality requirements
- Comfortable working in a fast‑paced environment
- Team player with a positive, proactive attitude

Key Responsibilities

- Managing the daily operation of the reception desk and ensuring a smooth patient flow throughout the practice
- Welcoming patients and providing professional,



compassionate and efficient customer service
- Managing appointment bookings, cancellations, recalls and follow-ups
- Using sound judgement when managing urgent or sensitive patient enquiries and escalating matters appropriately to GPs or nursing staff
- Assisting with WorkCover, Insurance and other patient claims, including documentation, billing, correspondence and liaison with relevant insurers and providers
- Processing Medicare, private and other patient payments accurately
- Completing daily banking, reconciliation and end-of-day financial procedures
- Managing incoming and outgoing correspondence, referrals, reports and medical documentation
- Assisting GPs with administrative requirements, including referrals, results, medical reports and other documentation
- Liaising professionally with specialists, hospitals, allied health providers, pharmacies and other external healthcare providers
- Assisting with Medicare and private billing enquiries and resolving routine billing issues
- Managing patient complaints and concerns professionally and escalating matters when required
- Assisting with stock levels and ordering of reception and administrative supplies
- Performing other duties reasonably required to support the effective operation of the medical practice

Job Type: Casual

Pay: From $35.00 per hour

Work Location: In person

📌 Medical Receptionist (North Lakes)
🏢 MY GP North Lakes
📍 North Lakes