About the Role
/n /n We are seeking a Sales & Quoting Specialist to act as the primary point of contact for trade customers, managing enquiries, quotations, order processing and ongoing account relationships./n /n This role combines:/n /n /n
- Trade sales /n
- Estimating and quoting /n
- Customer service /n
- Order management /n
- Account management /n The successful candidate will work closely with manufacturing, production and logistics teams to ensure orders are accurately quoted, processed and delivered./n /n
Key Responsibilities
Trade Sales & Customer Service/n /n
- Act as the first point of contact for trade customers via phone, email and in person. /n
- Provide advice on timber doors, mouldings, profiles and finishes. /n
- Respond to enquiries and quotation requests. /n
- Convert enquiries into confirmed orders. /n
- Build and maintain strong trade account relationships. /n
- Identify upselling and repeat-order opportunities. /n
- Resolve customer issues professionally and effectively. /n Quoting & Estimating/n /n
- Prepare and price quotations independently. /n
- Ensure accurate pricing of materials, labour and project scope. /n
- Generate quotations on the spot where possible. /n
- Follow up submitted quotations. /n
- Update and revise quotations as required. /n Order Management/n /n
- Process sales orders accurately through internal systems. /n
- Track customer orders through production and delivery. /n
- Keep customers updated on lead times and progress. /n
- Resolve order discrepancies before they impact customers. /n
- Conduct post-delivery customer follow-up.
/n Account Management & Administration/n /n
- Manage trade accounts from enquiry through fulfilment. /n
- Maintain customer records and information. /n
- Complete data entry, filing and document management. /n
- Coordinate customer appointments and internal meetings. /n
- Process transactions accurately. /n Cross-Functional Collaboration/n /n
- Work alongside Sales, Production, Logistics and Purchasing teams. /n
- Confirm production lead times and delivery requirements. /n
- Resolve internal issues within agreed timeframes. /n
- Share customer feedback to improve service. /n
- Assist other departments during peak periods. /n Systems & Process Improvement/n /n
- Use ERP and CRM systems daily. /n
- Maintain product, pricing and market knowledge. /n
- Contribute to process improvements. /n
- Support reporting and system enhancements. /n
- Participate in ongoing training and development. /n Key Performance Indicators (KPIs)/n /n
- 95%+ customer satisfaction score. /n
- Respond to all enquiries within 1 business day. /n
- 98%+ quotation accuracy. /n
- 98%+ order accuracy. /n
- Complete follow-up on all quotations and post-delivery customer interactions. /n
- Maintain 99%+ CRM accuracy. /n
- No unresolved internal issues older than 48 hours. /n Essential Experience/n /n
- Trade sales, customer service or sales support experience. /n
- Strong estimating and quoting experience. /n
- Ability to accurately price bespoke jobs independently. /n
- Experience managing quotations through to fulfilment. /n
- CRM and ERP experience. /n
- High-volume customer interaction experience. /n
- Strong written and verbal communication skills. /n Highly Desirable Experience/n /n
- Building products industry. /n
- Timber products. /n
- Cabinet making. /n
- Joinery. /n
- Interior design. /n
- Manufacturing environment. /n
- ERP, CRM or quoting systems experience. /n
- Strong sales mindset. /n
- Excellent relationship-building skills. /n
- Ability to multitask and manage competing priorities. /n Ideal Candidate Backgrounds/n /n
- Internal Sales Estimator /n
- Sales Estimator /n
- Building Products Estimator /n
- Doors & Frames Estimator /n
- Joinery Estimator /n
- Cabinetry Estimator /n
- Timber Industry Sales Representative /n
- Trade Counter Sales Professional /n
- Manufacturing Sales Coordinator /n
- Architectural Products Sales & Estimating Professional /n
Working Hours
/n /n
- Monday to Friday /n
- 8:30am – 5:00pm /n Benefits/n /n
- Full time permanent position /n
- Bayswater location /n
- Free secure undercover parking /n
- On-site gym /n
- Supportive team environment /n
- Career progression opportunities /n
- Regular interaction with Sales, Production and Logistics teams /n