Mission/ Core purpose of the Job

- To implement operational plans, performance standards, and partner

and distributor management processes that drive effective distribution,
customer acquisition, and retention strategies in alignment with the
overall Prepaid strategy.

- The role ensures the execution of commercial plans by managing

channel partners and distributors ( across direct indirect) to drive growth
and superior customer experience in defined clusters, and across
assigned geography.

- Omnichannel: Hybrid capability critical – ability to flex between channel

(indirect) distribution partner and management of direct partner across the geography.

Key Activities & Responsibilities
Channel Planning & Sales Execution

- Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans

on a weekly basis.

- Execute sales, promotional, and visual merchandising strategies in the general trade.
- Monitor competitor activity and advise on local tactical response.
- Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
- Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.

Field Operations & Compliance

- Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
- Support training execution of channel partner and distributor as per regional calendar.
- Conduct daily inspections in general trade. Manage escalation resolution based on observations.
- Drive adherence to policies, PPPs, and merchandising guidelines.

Stakeholder Engagement & Customer & Channel Partner Experience

- Build and maintain solid relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
- Align execution with BU-wide strategy and customer needs.




- Act as liaison between in-trade realities and head office plans.
- Ensure channel partner readiness and consistent delivery to customer needs.
- Improve customer satisfaction through proactive issue resolution and service enhancements.
- Embed continuous improvement in channel partner support and trade execution.

Performance Monitoring & Insights

- Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
- Analyse customer and channel partner trends to inform interventions.
- Provide timely reporting to stakeholders and ensure audit readiness.

General Governance, Policies and Procedures

- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods

and standards in place in alignment with aforementioned.

- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Budget & Cost Control

- Provide input into regional budget planning in relation to channel partner execution requirements.
- Identify cost-saving and revenue-generation opportunities.
- Streamline systems and processes to reduce operational costs.

People and Culture

- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors




- Manage own performance and identify training needs.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and

consequence management.

- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Job Outcomes / Results

- Territory-level execution of sales and marketing

strategies

- Partner performance management and store

call compliance oversight

- Accurate forecasting and distribution of stock

and POS material

- Channel reports and feedback loops
- Operational cost control and efficiency
- Customer and partner satisfaction metrics
- Distributor satisfaction metrics

Education, Skills and Experience
Education

- 3 year Degree / Diploma in Commerce

(Marketing / Communication) or related
At least 3 years experience in an area of
specialization, with experience in supervising
others.

- Experience managing or supporting

multiple channel partners.

- Exposure to both informal/ General Trade

sales environments

- For Omnichannel: Proven ability to manage

dual-channel models across large
geographies

- Prior experience in a supervisory or lead

field role preferred

- Experience working in a medium

organization

Skills

- Procedures and processes
- Products and Services
- Systems training
- Channel partner management
- Route-to-market execution
- General channel understanding
- People supervision or team leadership
- Territory coverage planning
- Promotional campaign execution
- Basic data analytics and reporting
- Communication & negotiation

📌 Specialist - Area Omnichannel.Commercial Operations SA (Newcastle)
🏢 MTN
📍 Newcastle