Job description
Agency Department of Children and Families Work unit NT Wide Services, Central Intake
Job title Child Protection Intake Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $79,664 - $90,824 Location Darwin
Position number 50801 RTF 360169 Closing 09/11/2026
Contact officer Veronica Matipira on 08 8999 55139 or [email protected]
About the agency https://families.nt.gov.au/ | http://choosechildprotection.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360169

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.

Primary objective
Provide a high-quality customer service to children, families, members of the public and professionals through the Child
Protection, Family and Children’s Enquiries and Support and proactively contribute to the assessment that will direct children
and families to the most appropriate service.

Key duties and responsibilities
1. Provide a customer focussed, culturally responsive, efficient, and effective service to Territorians who contact the Child

Protection, Family and Children’s Enquiries and Support (FACES) hotlines or Skilled Online Notification Portal.
2. Receive phone calls and online notifications,



obtain relevant supporting information, identify needs, make assessments,

judgement and provide advice about service responses most suited to the needs of the child and family.
3. Record information in Departmental systems accurately and in a timely way.
4. Develop and maintain a thorough understanding of internal and external services for children and families in order to make

appropriate and effective decisions.
5. Work within the legislative framework including the Care and Protection of Children Act, Youth Justice Act, and other relevant

legislation and with departmental policies and procedures.
6. Demonstrated organisational skills and the ability to work in a fast-paced workplace and under pressure to meet deadlines.
7. Experience in dealing with sensitive matters where confidentiality, sensitivity and integrity is critical.

Selection criteria
Essential
1. High level interpersonal, written, and verbal communication skills.
2. Demonstrated ability to respond appropriately to situations using common sense, initiative, and analysis, understand and

acknowledge sensitive situations whilst negotiating solutions.
3. Proven ability to work in a team environment with experience utilising computers, phones, and multiple software

applications.
4. Possess high levels of personal ethics, integrity and values and demonstrated ability to maintain confidentially.
5. Demonstrated ability to work effectively in a fast paced, multi-disciplinary team environment, including managing multiple

tasks to meet deadlines.
6. Demonstrated ability to obtain knowledge of policy practices and procedures and the ability to apply provisions of relevant

legislation in working with children, families, and individuals.
7. Ability to engage effectively with people from diverse cultures and work constructively to address barriers to communication.

Desirable
1. Experience working within a call centre environment and/or experience in a human services setting.

📌 Child Protection Intake Officer (Darwin)
🏢 Department of Children & Families
📍 Darwin