Competitive Salary + Superannuation + Car Allowance
We are seeking a motivated and skilled Service Technician with an electrical licence to join our client's team. This is a hybrid role, combining hands-on fieldwork with in-office responsibilities. The successful candidate will install and maintain spray tanning equipment at customer locations across Australia and NZ and provide technical support and troubleshooting assistance both on site and remotely. You will work directly with customers and support teams to ensure equipment is installed on time, correctly, functioning optimally, and that all technical issues are resolved promptly.
Key Responsibilities:
- Install and configure spray tanning equipment at client locations, ensuring proper setup and operation.
- Perform scheduled maintenance and repair work as needed.
- Troubleshoot on-site issues, diagnosing and resolving hardware and software problems.
- Handle incoming technical support calls and provide troubleshooting assistance to customers experiencing issues.
- Log, track, and resolve support tickets efficiently, escalating complex issues when necessary.
- Offer remote guidance to customers on usage, maintenance, and problem-solving for spray tanning equipment.
- Provide hands-on training to clients on how to use and maintain their equipment.
- Follow up with customers after installation to ensure satisfaction and address any additional needs.
- Maintain accurate documentation of service visits, installations, and tech support logs.
- Report recurring issues and potential improvements to the product and technical teams.
Your Profile:
- Current Australian electrical licence required.
- Experience in field service, technical support, or a related role.
- Strong mechanical and technical troubleshooting skills.
- Ability to troubleshoot, test, repair and service equipment.
- Ability to work remotely, schedule and manage time and expenses well.
- Adapt to changing work schedules.
- Proficiency in using technical support software, ticketing systems, and related tools.
- Excellent communication and customer service skills.
- Robust independent working skills—ability to manage tasks with minimal supervision.
- Organise your schedule, and solve problems effectively.
- Comfortable with nationwide travel for on-site installations.
- Valid Drivers License and reliable vehicle required.
- Valid passport.
- Physically capable of handling the demands of in office equipment installations, including lifting, bending, and working in various environments.
- Technical certifications in electronics, HVAC, or similar fields are a plus.
- Flexible hours may be needed based on customer schedules and emergencies.
If this sounds the role for you, please submit your CV in WORD format to Anna Siskos, email:
[email protected] or for a confidential conversation please call 0418 747 242
Pay: $100,000.00 – $105,000.00 per year
Experience:
- Electrical: 2 years (Preferred)
Licence/Certification:
- Electrical Licence (Required)
Work Authorisation:
- Australia (Required)
Willingness to travel:
- 75% (Preferred)
Work Location: Hybrid remote in Tullamarine VIC
📌 Electrical Service Technician (Tullamarine)
🏢 Pharmapeople
📍 Tullamarine