We are hiring a Customer Service Executive — a front-facing retail role focused on delivering premium in-store experiences while driving sales performance.

This is not a passive service role. You are expected to engage, influence, and convert.

KEY RESPONSIBILITIES

- Deliver a high-touch, personalised customer experience on the floor
- Understand customer needs and confidently recommend products
- Drive daily and monthly sales targets through strong engagement
- Maintain excellent product knowledge across all collections
- Support visual merchandising and store presentation standards
- Build repeat clientele through relationship management
- Handle customer queries and resolve issues professionally
- Work closely with the store team to ensure smooth operations

WHAT WE’RE LOOKING FOR

- Strong communication skills with a confident, polished presence
- Previous experience in retail, sales, or customer-facing roles
- High energy, driven,



and target-oriented mindset
- Strong interest in fashion, styling, and trends
- Ability to work in a fast-paced, performance-driven setting
- Ability to speak Mandarin will be an added advantage

WHAT YOU GET

- Opportunity to grow within a fast-scaling fashion brand
- Exposure to a high-performance retail environment
- Competitive salary + performance-based incentives
- Staff discounts across all Kelly Felder brands
- Clear career progression into senior retail roles

POSITION SUMMARY

This role is ideal for individuals who enjoy interacting with people, have a passion for fashion, and want to build a career in retail while being rewarded for performance.

Benefits:

- Employee discount

Work Location: In person

📌 Customer Service Executive - Retail (Glen Waverley)
🏢 Kelly Felder
📍 Glen Waverley