About Us

Fortified Support is an aged care and registered NDIS provider committed to delivering high-quality, person-centred care. As our services continue to grow, we are looking for a reliable, organised, and motivated Junior Administration – Rostering & Client Support Staff Member to join our team at our Mosman Park head office or Mount Pleasant Hub.

This is an excellent opportunity for someone looking to develop their administrative skills while gaining experience in the aged care and disability support sectors.

About the Role

In this role, you will primarily assist with daily rostering and provide administrative support to our directors, clients, and support workers. You will help ensure shifts are appropriately covered, enquiries are addressed promptly, and daily operations run smoothly.

You will be one of the key points of contact for clients and workers regarding shift arrangements, roster changes, and general enquiries. The role requires someone who is proactive, approachable, detail-oriented, and able to remain calm when dealing with last-minute changes or competing priorities.

Key Responsibilities

- Assist with preparing, updating, and maintaining daily staff rosters.
- Monitor shift coverage and assist in finding replacements for unavailable workers.
- Respond to client and worker enquiries regarding shifts, schedules, and roster changes.
- Support the directors in addressing client concerns, worker queries, and day-to-day operational matters.
- Answer incoming phone calls and direct enquiries to the appropriate person when required.
- Communicate roster updates and shift changes clearly and promptly to clients and workers.
- Assist with general administrative tasks, recordkeeping, and maintaining accurate client and worker information.
- Escalate complex issues, complaints, and urgent matters to the directors when necessary.




- Follow company procedures and maintain confidentiality when handling sensitive information.

About You

We are looking for someone who is eager to learn, takes initiative, and can work effectively in a fast-paced environment.

To be successful in this role, you will have:

- Solid communication and telephone etiquette.
- Good organisational skills and attention to detail.
- The ability to multitask, prioritise tasks, and manage competing demands.
- A professional, patient, and approachable manner when dealing with clients and workers.
- The confidence to handle enquiries and challenging conversations calmly and respectfully.
- Good problem-solving skills and the ability to think on your feet.
- Basic computer skills and the willingness to learn new systems.
- Reliability, punctuality, and a strong sense of responsibility.

Previous experience in administration, rostering, customer service, aged care, or the NDIS sector will be highly regarded. However, we are also open to junior applicants who demonstrate the right attitude, willingness to learn, and commitment to the role.

Why Join Fortified Support?

- Gain practical experience in rostering, administration, and service coordination.
- Develop your skills in the growing aged care and disability support sectors.
- Work closely with the directors and gain exposure to day-to-day business operations.
- Be part of a supportive team committed to delivering quality care and services.
- Access opportunities for professional growth and development.

Apply Now

If you are organised, dependable, and ready to take on a hands-on administrative role, we would love to hear from you.

Please send your resume to [email protected].

Join Fortified Support and help us ensure our clients receive the right support at the right time.

Pay: $30.00 – $35.00 per hour

Expected hours: 20.0 – 38.0 per week

Work Location: In person

📌 Junior Administration – Rostering & Client Support (Mosman Park)
🏢 Fortified Support
📍 Mosman Park