The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship. Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide. You can find out more at youturn.org.au. About Youturn The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship. Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected,



and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide. You can find out more at youturn.org.au. This is a full-time fixed-term opportunity until 20 October 2027, offering the chance to make a meaningful impact in the lives of vulnerable children and families. While the role is initially funded through to October 2027, there is potential for extension subject to program funding and service needs. Make a Difference Where It Matters Most. At Youturn, we believe every family deserves the opportunity to feel safe, supported and empowered. As a Case Officer, you'll play a vital role in helping individuals and families navigate complex challenges, build resilience, and create positive, lasting change in their lives. This is more than a case management role. It's an opportunity to walk alongside people during some of the most difficult periods of their lives, helping them develop the skills, confidence and support networks needed to thrive. Working within a trauma-informed and client-centred framework, you'll support families experiencing complex needs, including homelessness, family vulnerability, child protection involvement, and other life challenges. Through meaningful engagement, advocacy and tailored interventions, you'll help clients achieve safer,



stronger and more independent futures. What You'll Be Doing As a Case Officer, you'll work directly with individuals and families to provide practical, responsive and strengths-based support. Your

key responsibilities
will include:
- Conducting comprehensive assessments and developing tailored support and case plans that reflect each client's unique circumstances, goals and aspirations.
- Building strong therapeutic relationships that place clients at the centre of decision-making and service delivery.
- Delivering trauma-informed interventions that strengthen life skills, wellbeing, independence and parenting capacity.
- Supporting families to create secure, nurturing environments where children can thrive.
- Monitoring, reviewing and adapting case plans to ensure progress towards agreed outcomes.
- Working collaboratively with Support Workers, Child Safety, community organisations and service providers to coordinate integrated supports.
- Advocating for clients and helping them navigate complex service systems.
- Ensuring the safety and wellbeing of clients and children remains at the forefront of all decision-making and interventions.
- Maintaining accurate case notes, reports and client records in accordance with organisational and funding requirements.
- Contributing to service development through data collection, reflective practice, innovation and continuous improvement initiatives.
- Promoting culturally safe and inclusive practice, particularly when working with Aboriginal and Torres Strait Islander families, culturally and linguistically diverse communities, and other priority groups.
- Representing Youturn professionally within community networks, stakeholder meetings and sector fo

📌 Case Officer (Tewantin)
🏢 Youturn
📍 Tewantin