Job Description
Agency Department of Health Work unit Division of Surgery and Critical Care

Job title Receptionist / Administrative Support Officer Designation Administrative Officer 3

Job type Full time Duration Fixed for 6 months

Salary $70,839 - $76,115 Location Darwin

Position number 43176 RTF 360229 Closing 01/11/2026

Contact officer Cheryl O’shaughnessy, Elective Surgery Waitlist Manager on 08 8944 1355 or [email protected]

About the agency http://www.health.nt.gov.au/

Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360229

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability
by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact
officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE
website.

Primary objective
To provide high-quality, customer-focused reception and administrative support to the Theatre Scheduling Department, ensuring effective
communication, accurate information management and a professional, patient-centred service that supports the delivery of safe and timely surgical
care.

Context statement
The successful applicant will demonstrate well-developed administrative skills, strong attention to detail, and the ability to maintain confidentiality,
exercise discretion and appropriately manage sensitive information. The position provides frontline reception, communication and administrative
support to the Theatre Scheduling Department across Royal Darwin Hospital (RDH)



and Palmerston Regional Hospital (PRH). The role requires a
professional and responsive approach when dealing with patients, carers, members of the public, hospital staff and external agencies, within a
high pressure changing hospital environment.

Key duties and responsibilities
1. Provide high-level, customer-focused reception and administrative support to the Theatre Scheduling Department, ensuring a professional

and responsive service to patients, staff and stakeholders.
2. Provide a frontline information service by responding to general enquiries from patients, carers, members of the public, hospital staff and

external agencies, referring enquiries to the appropriate person or service when required.
3. Professionally manage incoming telephone calls, emails and correspondence, ensuring messages are accurate, timely and directed to the

appropriate staff member, with urgent or sensitive matters escalated appropriately.
4. Support the multidisciplinary team in facilitating effective patient pathways to surgery through timely communication, administrative

coordination and accurate information management.
5. Operate multiple computer systems and software applications to enter, retrieve, update and maintain accurate patient and administrative

information in accordance with established procedures and confidentiality requirements.
6. Undertake general administrative duties, including reception, data entry, document preparation, record management and other administrative

tasks to support the effective operation of the department.
7. Participate in hospital wide quality assurance programs,



self-evaluation and performance review in consultation with Divisional and Clinical

Support Services staff.
8. Follow defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the work being undertaken

to ensure high quality, safe services and workplaces.

Selection criteria
Essential
1. Demonstrated knowledge, skills and experience in administrative processes, reception duties and general office procedures.
2. Demonstrated high level interpersonal communication skills and ability to use initiative and display sound professional ethics of confidentiality

and discretion.
3. Demonstrated high-level customer service skills, including the ability to communicate politely, calmly and professionally with patients, carers,

members of the public and staff in person, by telephone and via email.
4. Proven ability to organise and prioritise work to complete tasks and meet deadlines with a high degree of accuracy in a high-pressure

workplace.
5. Experience in using computer data management and software applications.
6. Demonstrated ability to support other administrative and clinical staff and work effectively in a multi-disciplinary team environment.
7. Demonstrated ability to communicate and interact respectfully and effectively with people from diverse cultural backgrounds, with an

understanding of the importance of culturally responsive and inclusive service delivery.

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and criminal
history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For immunisation
requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or body substances), check
with contact person for requirements.

📌 Receptionist / Administrative Support Officer (Darwin)
🏢 Department Of Health
📍 Darwin