About the Role

The Case Officer plays a key role in supporting trainees who require additional assistance to progress through their training. Working closely with trainees, supervisors and College stakeholders, the role provides individualised case management, advice and guidance to ensure trainees receive appropriate and timely support.

Key accountabilities include:

- Coordinate trainee support through the Training Support Pathway, Return to Training pathway and examination support services.
- Identify trainee support needs, develop tailored strategies and monitor progress in collaboration with trainees and supervisors.
- Review and analyse training and assessment information to inform case management and progression recommendations.
- Provide advice on relevant policies, training requirements and support pathways.
- Manage complex cases and prepare evidence-based recommendations for College committees and panels.
- Collaborate with College stakeholders to ensure consistent and coordinated trainee support.
- Contribute to the continuous improvement of trainee support services and processes.

Desired Skills and Experience

About You

The successful candidate will have:

- Solid analytical and problem-solving skills,



with the ability to assess complex information and make sound, evidence-based recommendations.
- Excellent organisational and administrative skills, with strong attention to detail and the ability to manage competing priorities.
- Strong written and verbal communication skills, including preparing reports, providing advice and presenting information to committees.
- Ability to build effective working relationships and collaborate with a range of stakeholders.
- Ability to interpret and apply policies and procedures, exercising sound judgement, discretion and procedural fairness.
- Ability to work independently and collaboratively, adapting to changing priorities, processes and requirements.

Interested?

Please submit your cover letter and CV by 20 November 2026. If you would like further information, please email [email protected].

We encourage you to submit your application as soon as possible as will be shortlisting and interviewing as applications are received. Our ad may close earlier than the specified closing date should a suitable candidate be found.

📌 Case Officer, Training Support (Sydney)
🏢 RACP
📍 Sydney